travel

Business Travel Still Alive and Well

I don’t travel for business much but when I do, I’m always somewhat surprised to see how many people are travelling for business, and how many people do it on a regular basis.

With all the communications technology available (video-conferencing, VoIP, e-mail, social media, etc.), you would think a significant chunk of business travel could be eliminated because the same results could, theoretically, be achieved without having to fly/drive hundreds or thousands of miles.

It seems, however, that we’re traveling just as much even though it sucks up time and money, and it’s not very environmentally friendly.

It may be that when it comes to it, personal communications (aka meeting someone in person) is a lot more powerful than digital communications, even if you’re in constant contact with someone via e-mail, Twitter, etc.

The fact is meeting someone once changes the entire dynamic of a personal relationship, which is why business travel is still thriving amid difficult economic times.

What do you think? Can technology replace business travel?


Can Travel Sites Truly Leverage Social Media?

The New York Times had an article last Sunday on how personal recommendation services are becoming more popular – driven by the belief that the best advice comes from people you know and those in your digital and personal networks as opposed to a service such as Yahoo Answers.

For anyone using Twitter or Facebook, the power and effectiveness of tapping into your networks is clear. To me, one of Twitter’s “killer apps” is being able to use the collective knowledge of the crowd.

Yesterday, I went to a start-up event in Montreal featuring three travel sites – Travellr, Viajeros and YowTrip.

One thing that struck me during their presentations is how travel is such a personal experience, and how the best travel experiences don’t come from guidebooks but, instead, the people you meet along the way that suggest places you’d never otherwise have discovered.

This makes recommendation services such as Twitter a natural way for people to get travel advice from an extensive network of people who have real insight into what to see, do and hear, and a willingness to share it.

The question is how online travel services can effectively integrate Twitter into their offerings as opposed to having it exist as a standalone. Traveller, for example, has a way to ask questions that can be published on Twitter but there’s current no way to integrate the replies from Twitter users into Travellr’s database so Traveller users can benefit from what people are saying on Twitter.

My sense is the tighter integration of Twitter into online services will be a powerful and effective way to enhance the information available while extending the overall community. In some respects, Facebook is working on it with Facebook Connect but the reality is we’re just scratching the surface.

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