facebook pages

Facebook Pages Do Not Replace Web Sites

I was approached earlier this week by reporter looking at the growing number of companies embracing Facebook Pages. As we went back and forth Q&A via e-mail, I couldn’t help but get the impression the angle he was trying to pursue was how the value or need for a Web site is disappearing.

It’s an interesting idea but it is not something a company should pursue. While there are many benefits to having a Facebook Page, it is not a replacement for a Web site. The biggest reason is a Facebook Page and Web site fill different roles. Together, they form a powerful one-two punch to distribute information and content, and serve target audiences in different ways.

Facebook Pages are sexy, dynamic and a platform to actively engage with consumers; Web sites are solid citizens that provide companies with consistency and a place to deliver information that likely wouldn’t see much reception from Facebook users.

Here’s the biggest reasons why Web sites still matter:

1. Companies don’t own their Facebook Pages. They create them and spend money to enhance and operate them, but Facebook Pages are owned by Facebook. If Facebook wants to change the rules, the interface or the features, they can do it even if a company wants to keep its Facebook Page as is.

2. Web sites are corporate assets they manage and control. Regardless of what happens to Facebook or the whim of Mark Zuckerberg, a Web site serves the needs of a company and provides it with a way to serves it target audiences, not Facebook’s.

3. Web sites can also be social and sexy. There’s no reason why good design and the integration of social media can’t make a Web site more engaging and interesting. A Web site may not have the social appeal as Facebook but it can be a lot more than a place to see senior executive bios and financial reports.

4. A Web site is a content machine, particularly those that have blogs. One of the fundamental pillars of social media is being able to use different services to distribute content. This is where a Web site offers huge value as a resource companies can use to direct people to different content via social media.

5. Simply because Facebook has 600 million users doesn’t mean it will be around for ever or that it serves the needs of everyone. It’s highly unlikely but Facebook could fall out of favour. At the same time, there are Facebook users who may not want to look at corporate information on a Facebook Page. And there are people not on Facebook – as difficult as it may be to believe.

6. There are many people who are unable to access Facebook at work, which means it makes no sense to only have a Facebook Page if it means cutting people off from access to your corporate digital presence.

Bottom line: Facebook Pages are wonderful and useful but they complement a corporate Web site, not replace it.

(Note: This post was originally published on the Sysomos blog.)

Facebook Pages: Easier Said Than Done

Over the past couple of months, I’ve spent a lot of time working on Facebook Pages for clients. To say the least, it has been eye-opening, educational and enlightening.

From the outside looking in, creating a Facebook Page is a straightforward process for companies that want to establish a bigger digital presence. With Facebook having more than 600 million registered users, Facebook Pages have become increasingly irresistible. In some respects, it reminds me of when I was a reporter in Hong Kong in the early-1990s when China was starting to open to foreign companies. In theory, China was extremely tempting given the large number of consumers. The reality, however, was that getting a foothold was a huge challenge.

When it comes to Facebook, many companies are jumping into Facebook Pages because, well, they want one. After all, everyone’s getting one, and no one wants to be left behind. But one of the biggest problems with Facebook Pages is the ease of getting one. A few clicks and you’re good to go.

Well, not really.

Creating a Facebook Page is the easiest move, which explains why there are so many of them. The challenge is the next steps – and I’m not talking about creating content and engaging with your fans…er, I mean “Likes” (Editor’s note: “Like” is downright goofy.)

The most important consideration with a Facebook Page is deciding what to do with it and the features it needs to have. While an out-of-the-box Facebook Page is fine if you want basic functionality, the real magic starts when a Facebook Page is customized. This mostly involves the creation of tabs that provide a Facebook Page with more ways for consumers to engage and use it. It could be e-commerce, contests, videos, activities or online services. The nice thing about a Facebook Page is the creation of tabs is up to your imagination.

So if you buy into the idea of custom tabs, the next decision is deciding what they are going to be and how they are going to meet the needs of your target audience. To make that happen, these tabs need to be developed using FBML, Facebook’s version of HTML. It takes planning and time to develop tabs so they do the job and engage users. As important, tabs should have a process that get people to do something – be it visit a Web site, make a purchase, enter a contest, “Like” or share with friends. They can’t simply be fluff with no upside for companies.

Now that you’ve created the tabs, the focus needs to move to content – contests, videos, photos, polls, update, links, etc. – that engage users and, as important, encourage them to come back on a regular basis. To make this happen efficiently, it is important to have an editorial calendar aligned with your marketing and sales activity. An editorial calendar offers structure so content doesn’t need to be created on the fly. While being flexible and engaged is a good thing, it also helps to have a plan of attack so content can happen on a sustained basis.

As well, a Facebook Page needs love and attention. It can’t be allowed to operate as silo-ed activity that is somehow able to support and promote itself. Too often, companies create a Facebook Page, and then expect the word to beat a path to its door. In reality, a Facebook Page is like any other marketing activity; it needs to be promoted in lots of other places – Web sites, marketing collateral, business cards, e-mail signatures, packaging, etc.

Finally, a Facebook Page needs to happen pretty much every day. It needs a person or a team to create content, engage with users, and promote it on daily basis. It’s a lot of work and not terribly sexy but it’s a key ingredient – along with customized tabs, an editorial calendar and marketing support – if a Facebook Page is going to be anything more than just another digital entity.

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