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UX (and Messaging) are the New Black for Startups

I am, by no means, a UX person but it’s an area that fascinates me because how well that someone interacts with a Website or application is a break/make proposition.

Part of UX’s appeal is how it’s closely aligned with messaging, which is part of my skill-set, and design (another area of interest).

Given the intersection of UX, messaging and design, one of the highlights of last week’s GrowTalks conference in Toronto was a presentation by Luxr’s Kate Rutter, who provided an engaging and thought-provoking take on what’s happening with UX and why.

To me, what was particularly interesting was the parallels between UX and messaging. In particular, the questions asked by Rutter are a reflection of how I approach messaging. These questions include:

- Who will use it? What are the target audiences?

- Why will they care? -Why does it matter to them? What are their needs and goals?

- What can it do that people will pay for? What can it do that they couldn’t do before?

- Which features are most important? What are the features that will let do that thing?

- How does everything fit together? What brand, product and voice?

Rutter described UX as a “series of starting point” and “incredible set of tools for discovery and understanding” for a product – something that think core messaging performs for startups looking to establish their identity, brand and user community.

In many respects, the lines between UX, messaging and design are blurring because they don’t and can’t operate in silos. They’re interconnected, integrated and flow seamlessly together to create an amazing experience.

If you’re a UX person, it’s inevitable that you’ll touch upon messaging. Meanwhile, messaging people like myself can’t help but dabble with UX or, for that matter, design.

Are you as fascinated with UX as I am? What are your thoughts about how UX, messaging and design are coming together, and how do startups approach all three?

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How to Make Startup PR Work

startup prLast week, I talked about when startups should leverage public relations to reach out to reporters and bloggers (The answer: when they’re ready).

Today, let’s look at what a startup needs to do to drive PR outreach.

1. Develop a compelling, interesting, unique or different story. The goal is coming up with a story that will grab the attention of reporters and bloggers, who get inundated with pitches. It could be something easy such as a financing but often startups are looking to put the spotlight on their product. In this case, a startup has to create a narrative that will capture the spotlight, even if the product plays a secondary role. For example, it could mean latching on to a trend or a news development that would see the startup be part of the story but not the story. Another angle is using the background of the founders to create an interesting story.

2. Put together a list of reporters and bloggers to target. It is important to think about the different kind of reporters who might be interested in your story. For example, a story about a new online restaurant discovery service may appeal to technology, lifestyle, city and food reporters and bloggers. It means tweaking the pitch to meet the interests of each different segment.

3. Get to really know your targets. Building a list of the reporters and bloggers who might cover your startup is the easy part. The challenge is doing enough research to personalize each pitch to meet their specific interests. It means reading articles and blog posts written by each reporter or blogger so you’re familiar with their focus, the types of stories they like to write, and what they have written about recently. This will let you create a pitch that shows you’ve done your homework and, as important, you’re not wasting someone’s time with a pitch that will fail to resonate.

3A. Develop real-world relationships by meeting reporters and bloggers. It could be for a coffee, or at an event or conference. It could start by following them on Twitter or commenting on their stories or blog posts. Whatever the approach, you want to establish a relationship that can be built upon. Truth be told, reporters and bloggers are more inclined to write about people they know so get to know them.

4. Get the right help to give your pitch a fighting chance. As I mentioned above, relationships matter so, in some cases, you may want to “rent” relationships by hiring a PR firm to craft and deliver your pitch. What you’re buying is their Rolodex, and access to people who will give them the time of day to look at a pitch that would otherwise be ignored. Look at PR as an investment as opposed to a cost. The most important consideration is finding a PR partner who knows the people you want to reach and has knowledge of your industry.

5. Don’t give up if you pitch falls flat. There are many reasons why a reporter or blogger will take a pass that has nothing to do with how interesting they find your startup. It may be a busy day or it may not be the right fit. If you’ve done your homework, it makes sense to maintain a dialogue with a reporter or blogger to stay in their universe. If could mean, for example, sending them a note if a story breaks that involves your industry in which you can offer some insight or commentary. In other words, keep stoking the fires. As well, recognize that PR outreach is an art as opposed to science. There’s no formula that will guarantee coverage so don’t expect instant success simply because you’re doing outreach to reporters and bloggers.

What kind of other PR outreach tips would you offer startups? What techniques have worked particularly well for you?

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This Week in Canadian Startups (Feb. 24, 2013)

This Week in Canadian StartupsWhat is the state of the Canadian venture capital landscape?

The newest edition of “This Week in Canadian Startups” kicks off with an update from Canadian Venture Capital Association, along with two commentary pieces written by Top Hat Monocole’s Andrew D’Souza.

It also takes a look at JOLT’s new cohort, the need for good feedback loops, the four different personality types required by a startup, and a look at whether Toronto’s startup community is really that hot?

To get the newsletter delivered to your inbox every Saturday morning, it’s easy to subscribe.

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How Hot is Toronto’s Startup Community?

There is no lack of excitement about Toronto’s emergence as one of North America’s leading startup communities. After the Startup Genome project ranked Toronto as the world’s fourth best startup ecosystem, you hear the champagne being popped.

But here’s a thought: Is the excitement about Toronto’s startup community really just a reflection of the growing enthusiasm as opposed to an increasingly vibrant community that is, in fact, emerging as one of the world’s leading startup communities?

There is little doubt Toronto’s startup community is oozing with enthusiasm. The recent Elevator World Tour event at the CN Tower attracted a packed house, there’s a healthy turnout today at the GrowTalks event, and you could attend a startup event day of the week.

Meanwhile, there are incubators and accelerators nurturing startup entrepreneurs. And there are have lots and lots of people doing startups or thinking about doing startups.

It all sounds positive and encouraging but it feels like something is missing, which I just can’t pin down.

The landscape is a lot healthier than it was five years when there was lots of talk about startups but little walk. Today, there is still lots of talk and some solid walking.

But I think more walking needs to happen. It feels like there’s lots of talk, lots of meetings, lots of beer-driven idea brainstorming get-togethers. And there are plenty of entrepreneurs who have launched startups that are interesting but seem like features as opposed potential businesses.

Maybe my unease is a fear of frothiness.

Maybe it has to do with not enough startups that have the potential to create large, fast-growing businesses.

Maybe it has to do with the belief we need more money, particularly acceleration capital to fund startups looking to take the next big step forward, including all those startups graduating from the incubators and accelerators.

What do you think? Do you think I’m off the mark, or does all the bubbly enthusiasm overshadowing some fundamental structure issues that need to be improved?

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When Should Startups Pull the Trigger on PR?

Is there a right time for a startup to embrace public relations?

Does outreach to reporter and bloggers hinge on an event such as a product launch, financing, key hire, partnership or milestone?

spotlightIn theory, it makes sense to wrap PR around something newsworthy but I’m beginning to think this isn’t the right approach for every startup.

While it’s good to have “news” for reporters and bloggers to write about, the best time for a startup to do PR is when the startup is ready. How is “ready” defined? It has a lot to do with a startup not only having a good story to tell but having a solid enough footing that is can handle the spotlight.

Here’s an example. A company may have launched a new product but it’s a little buggy, not completely baked, lacking a few key features, or lacks more than a handful of users. In this case, it makes sense for the startup to hold off on PR until the product has more time to develop and gain a little more traction.

Some people might suggest doing PR weeks or months after a product has launched doesn’t make much sense because the product is no longer new. But I would argue a startup has the right to decide when it “officially” wants to launch its product, and tell the world about it.

The bottom line is there’s no hard and fast rule that PR needs to happen at a certain juncture.

Instead, startups should pull the trigger on PR when the time is right…for them.

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This Week in Canadian Startups – Failure & Value Props

This Week in Canadian StartupsIt’s not talked about much failure dominates the startup landscape. Most startups either stumble and fall, or they muddle along. The success stories are like winning lottery tickets.

The latest edition of “This Week in Canadian Startups” kicks off with three different takes on failure. It also explores the value of value propositions, why a great product is important, creative ways to announce venture capital funding, and a couple of financing deals (Method and Relay Apps).

To get the newsletter delivered to you inbox every Saturday morning, subscribe here. As a bonus, you’ll get a new e-book that I’ve put together featuring the 117 best digital marketing tools.

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