VOIP Services, Competition/Vonage

Jumpin' Off the Vonage Bandwagon

Talk about a story celebrating 20-20 hindsight: Bloomberg has a story looking at Vonage's controversial IPO, its post-IPO troubles (lawsuits, analyst downgrades. tumbling stock price, etc.) and co-founder Jeff Citron's "colourful history". Perhaps the highlight of the story is this quote:

"I don't even know how the company went public,'' said Mark Mowrey, an analyst with Al Frank Asset Management, whose firm's $850 million in funds includes shares of Verizon and AT&T. “With big companies trading at the valuations they're trading at, I don't know how an upstart that's stolen customers from them and has no defensible business model should be valued more highly.''

If every investor was as smart as Mowrey, Vonage might have had a difficult time doing the IPO at $17 a share. But the market works in strange and mysterious ways. For more insight into Vonage's prospects, check out my column this week in the Financial Post.

Analyst: Not too Late to Hang Up on Vonage

Veritas Research analyst Neeraj Monga has published an extensive and critical report on Vonage after some serious number crunching. Entitled “Not Too Late to Hang Up”, Monga concludes Vonage is a “sell” and its stock is worth less than $5. “Vonage is caught up in the perfect storm,” he said. “Regulatory uncertainty, competitive pressures, lawsuits, unhappy customers and a damaged brand will derail its business plan. Time to hang up.” While the company's supporters point out Vonage could have 4.5-million to 7-million customers by 2009, Monga said growth will come at a cost: $777-million to $1.28-billion of cash burn. If things come in on the high of the range, he thinks Vonage may have to make a debt or equity offering next year.
  Vonage is starting fight back after a post-IPO quiet period that lasted until June 19. In a BusinessWeek story, spokeswoman Brooke Schulz said “we're not toast”, and that people who look at the cash burn are ignorning the fact “we have a healthy business here”. That's a certainly optimistic outlook, which it ignores the fact Vonage is bleedling rink ink and it has no plans to become profitable any time soon as it focuses on subscriber growth. It should also be noted Vonage just hired a new senior v.p. of investor relations, Craig Streem, who will a huge job trying to convince the investment community that the company is headed in the right direction. Vonage shares closed yesterday at $8.85, just above the 52-week low of $8.25. Just in case you forgot, the company did its IPO at $17 a share.

Vonage Tumbles on VZ Lawsuit

Another day, more bad news for Vonage as Verizon has sued the VoIP service provider for patent infringment. So far today, Vonage shares have tumbled another $1.07 to $8.53 – a 50% decline from the IPO issue price of $17. Every $1 that Vonage drops, reduces its market capitalization by $155-million. At some point, it could get low enough for Vonage to become an attractive takeover target – although the Verizon lawsuit may complicate the issue.

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Vonage Continues to be Savaged

It didn't get a lot of attention but Vonage shares crashed through the $10 barrier to close at $9.60 on Friday – a 43% tumble from its IPO price. Preston Gralla savages Vonage and the fools who bought into the IPO, while raising the well-trodden notion eBay overpaid for Skype. While it's difficult to argue with Gralla's assessment, I would contend there are a few major differences between Vonage and Skype – aside from financial issues. Perhaps the biggest is that Vonage has mostly been seen as an opportunistic investment play by Jeff Citron and his band of VCs more than a disruptive business. On the other hand, Skype is still seen as a cool technology with plenty of potential to make a major impact on how people communicate and do business online (without even getting into whether it's worth $4.1-billion. Perhaps this is the real genius of Niklas Zennstrom and Janus Friis. They sold the world on Skype's disruptive potential, and then convinced eBay to buy into the dream. One point where I will disagree with Gralla is Vonage's takeover potential. Gralla contends he “wouldn't count on” a buy-out but I would argue anything can be sold at the right price. Vonage wasn't worth $2.65-billion (its IPO valuation); and you could argue it's not worth $1.5-billion (its current valuation). But what happens if Vonage shares drop to $5? Would a suitor justify making a $750-million bid for 1.6 million customers?
Addendum: Bloomberg reports that Pali Research downgraded Vonage to a “sell” from “neutral” after analyst Richard Greenfield learned Vonage is offering existing customers a discounted rate of $19.99 if they threaten to leave. “It is increasingly apparent that Vonage is struggling to drive subscriber growth following the IPO,” he said in a research note.

Good VoIP News for Vonage? Probably Not.

According to TeleGeography, VoIP's on a roll in the U.S. as the number of subscribers jumped 189% to 5.5 million by the end of the first quarter, compared with 1.9 million a year earlier. Telegraphy expects there will be 9.6 million customers by year-end and 23.7 million by 2010. Meanwhile, revenue is expected to climb to $2.6-billion in 2006 and $8.1-billion by 2010 compared with $1-billion in 2005. Telegeography does point out the $2.6-billion this year only accounts for 7% of total local and LD revenue in the U.S.
  So what does this data mean to Vonage, which has seen its stock drop 40% to $10.12 since its IPO debut? Likely nothing given the Vonage story is not about customer and revenue growth but profits. The big problem for Vonage is the cablecos are gaining more momentum with 57% of subscribers at the end of Q1 2006, up from 47% a year earlier. This means Vonage likely needs to maintain its aggressive marketing activity to remain competitive, which is not good news for anyone look for Vonage to make a profit or, at least, reduce its large losses.
  By the way, Vonage shares look like they will crack the $10 barrier (the wrong way, mind you!) pretty soon. It does raise the question about when Vonage becomes available as a takeover target. Its market cap is now $1.59 billion but what happens if the stock drops to $5 and Vonage can be picked up for $750 million? Does anyone go for it at that price?

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What Say You, Jeff Citron?

Any bets on what Jeff Citron will talk about today during his keynote speech at the Canadian Telecom Summit in Toronto? Will he make a mea culpa given Vonage shares have tumbled 25% since the IPO last month? Or will he make a “the world is still great, Vonage is still great, VoIP is still great,” sales pitch/speech? Apparently, Vonage still has another week before he can reallly start to talk openly again so expect Citron to be in sales-mode today. Still, it would be interesting to find his take on why the stock has performed so badly and whether its performance will have any impact on the company's ability attract new customers. By the way, Citron's stake in Vonage is still worth about $500-million, which gives him a six-fold return on his original investment. At the very least, you have to give him credit for hitting another entrepreneurial jackpot. His earlier successes include Island ECN, which was sold to the Instinet Group for $503-million, and Datek, which became one of the largest online brokerage houses before it was acquired by Ameritrade for $1.3-billion. The guy has a knack for recognizing opportunities where technology is going to have a disruptive affect.
Update: Citron's keynote lasted all of 15 minutes and didn't feature a Q&A as the quiet period lasts until June 19. It was 900 seconds little glitz or substance. Perhaps the only thing of interest was a new USB fob that turns any computer into a Vonage phone.

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