Video

Ikea, Where’s the Video Instructions?

I’m not a handyman but I’m handy. I can saw without cutting my fingers or hands, hammer without bending nails, and unclog a toilet while holding my breath. So, you’d figure that assembling furniture from Ikea would be a snap.

Wrong.

After swearing off buying anything from Ikea as a rite of passage in becoming a real adult, I succumbed recently in an effort to refurbish the home office without pillaging the corporate bank account. The magic about Ikea is how wonderful they make everything look. You stroll through the showroom and the world seems like your oyster…until you get everything home and suddenly realize it has to be assembled.

So, you unpack all the boxes, pull out parts, which includes lots and lots of little pieces (screws, widgets, etc.) and hunt for the instructions. What’s amazing is the instructions haven’t changed in years; they’re still black and white, no-frills, step-by-step instructions that assume everything is just so easy to follow.

Wrong.

Needless to say, the assembly process is frustrating, time-consuming and a serious threat to relationships if you do it with someone else. And you end up with extra parts, which I’m pretty sure Ikea doesn’t supply as a convenience.

It struck me there are some easy things Ikea could do to make things a lot better and easier. First, it needs to colour-code its instructions and the parts to remove a lot of guess-work that goes into assembling things.

Second, Ikea really, really needs to embrace video. While it’s nice the instructions are online, not having videos that how show how things are put together is a mystery, particularly given we live in a video-centric world. For all the things that Ikea does well, its inability to embrace video is puzzling. Instead, it has a YouTube channel dominated by videos about cooking and food.

Here’s an example of what Ikea should be doing with video.

The Power of the Corporate Demo Video

As an ex-journalist, words have power. They can deliver a wide variety of messages and stories that can resonate with readers across the spectrum of emotions.

Despite my enthusiasm for wordsmithing, I’m also a huge fan of the demo video to help companies communicate who they are and why it matters. In a world in which people are multi-tasking and increasingly time-strapped, I tell clients that you can offer people compelling and well-written text but, if given the choice, they will watch a demo video most of the time.

It was interesting to read a post this morning by Michael Arrington about a new demo video for Blippy, the social service in which you share purchases publicly by providing the company with your credit card information. The video was done by Transvideo Studios, whose clients include Mint and Box.net.

The video is certainly good but I would suggest (and this is a very un-Canadian thing to do, especially on July 4) that some of the videos that Seth Singer and myself have created recently compare favourably.

We’re particularly excited of a demo video done for GridCentric, a Rogers Ventures portfolio company that makes virtualization software so companies can scale their computing resources in real-time to meet demand as opposed to having excess “just in case” capacity. In creating the video, we not only gave GridCentric something they could use for sales, marketing and financing purposes but helped them with their core messaging.

Here’s a video that we created for Sysomos for a new service called Audience that will measure social media ROI.

Demo videos are not inexpensive, which can be surprising given the online world’s obsession with free. But – and this is clearly self-serving – they are very solid investments with a great ROI because they can be used for a variety of things – everything from explaining to consumers what you do to marketing, sales, business development and finances.

If you’re interested in learning more about what’s involved in creating a corporate demo video, drop me an e-mail at mark@markevans.ca.

Harmony One is the One

Harmony One
Somehow, the remote control devices for my TV and digital box disappeared.

The silver lining was it gave me an excuse to test the Harmony One universal remote, which lets you control a wide variety of devices using a single remote control. Harmony, which was started in Canada before it was acquired by Logitech, has a reputation for being a top-notch device.

Certainly, the Harmony One remote has not disappointed so far. The installation process, which takes about 30 minutes, is fairly intuitive, although you need to provide detailed information about the devices you want to control. You program the remote by connecting using your PC or Mac, which has to be connected to the Internet.

After that, you’re pretty much off to the races. The remote works right away, which is a huge consideration for anyone who just wants technology to work. Although there are plenty of features, it’s easy to get started without digging into the manual.

If you haven’t used a all-in-one remote before or used one that is a few years old, the technology has really changed. It’s much more advanced, easy to configure and feature-rich.

One downside is the Harmony One is not inexpensive, going for about US$250. But if you’re into electronics and need a high-quality all-in-one remote, you won’t go wrong with the Harmony One.

Even when my old remotes re-appear, there’s no way they are going replace the Harmony remote.

The only criticism I would have with the Harmony One is the amount of packaging. After unpacking the remote, there was a mound of plastic. It leaves a little bit to be desired given the green times in which we live.

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Five Questions with…Blip.TV CEO Mike Hudack

Blip.TV
Earlier this week, Blip.TV raised an undisclosed amount of venture capital to expand its online television business, which now features more than 37,000 shows. Last month, Blip said it served more than 51 million video views, a 50% increase from a year earlier.

At a time when many online companies are retrenching, Blip.tv plans to expand its sales and advertising teams based, albeit cautiously, based on the belief that ad dollars will flow to online video because it can provide advertisers with better ways to reach targeted audiences and, as important, measure how campaigns are doing. To provide some more insight into Blip’s plans and take on online video and the advertising market, I talked with CEO Mike Hudack.

Mike Hudack

Given the current economic and capital markets environment was it difficult and/or challenging to raise this round?

You have to prove you have a real business; now more so than ever. We certainly started the process before the current economic climate became the current economic climate. It took us no longer to close than we expected but it didn’t go any faster than we expected.

Bain, in particular, spent so much time working to understand our business, working to understand video, working to understand advertising, and looking at every aspect of our business. They did not invest in the market as a whole. They invested in the company. I think that is extraordinarily important. When an investor invests in a company, the bet is that company will be able to weather whatever storm w ill come. The company is what you know and everything else is variable.

Blip has three sets of constituents. We have content creators, and our goal is to make it possible to be an independent content creator to make a show and make that show successful. We do that by providing services of scale to shows that don’t have scale. We work with 37,000 shows and we have scale. We want to expand the quality of services we offer to content creators and offer new services to make it possible for one or two guys in a garage with great idea, talent and determination to make a show that lasts.

One of the specific things we will be doing there is expanding distribution relationship. We have a theory called total potential audience; the corollary to the theory is it’s impossible to gather that audience in any one place. What you have to do is make sure every show in all of the places necessary to reach audience. Right now, we distribute to 20 different places; and we are expanding the list over the next thee, four, five months.

It offers additional value to show creators, and we are working hard to offer more value to distributors. We bring them 37,000 shows, we will be working hard with distribution partners to point out on a daily basis those things most relative to their audience.

We are also focusing on the value proposition for enterprises. We think we are most certainly in a bear market right now. That will impact marketing spend. I don’t think anyone will argue that point. What we are focused on marketing is moving Web video from experimental to proven category. What you will see from marketing is a flight to safety. You will also see flight to value. Right now, Blip can offer marketers one of them most valued-added, most efficient buys you can make. We can find the demographic and psychographic target profile and reach them at the moment they are most receptive to your message.

What’s your take on the online advertising market? Some people think it’s going to be fine while others believe it will decline. What side of the fence do you sit on?

I sit right on the fence. I think both views are correct. There is definitely going to be a downturn in overall marketing dollars that will affect TV, print and the web, and I don’t think there is any way to escape that.

Certain types of advertising on Web less effective and more valuable than others. The banner market, in particular, will suffer. Advertising vehicles that are measurable will be effective and efficient. I don’t think they will grow as fast they would have otherwise but they will grow. Paid search is one category; paid search is valuable in that is it predicated on purchase intent.

You could see decline in overall paid search revenue despite the fact advertisers like it in a down economy, want to use it and just can’t. Web video will do well. UGC will continue to struggle. I don’t know whether if it ever does well but quality whether it is content from networks or content form independent content creators will do well as long as we move forward.

How can independent content makers compete against the major players such as Hulu, which is owned by NBC?

If you look at the network – CBS, NBC, FOX – the historically they cut an interesting challenge. They have a narrow channel to the consumer, and you have to exploit that channel to the utmost at every single opportunity. It is a high opportunity cost because if you put wrong thing on the channel, you can get a ton of viewers and profits but not as profitable as if you put on something else. It leads to programming that serves the largest audience possible.

NBC, Fox and CBS are not institutions designed to create programming to anything other than the widest possible audience, and this creates an opportunity for the independent content producer. Every moment someone watches something directly to their interests, it is a moment they are not watching the big, massive production on a major network. With 51 million videos viewed in September, we are collectively doing almost much as traffic as combined NBC monster on Hulu.

But isn’t online video a fragmented market?

You have to be very good at packaging and combining shows that are meaningfully related to marketers. You have to do what we call the best of both plays. You get the advantage of sponsoring one or two shows directly, and get access to a broader audience by aggregating a bunch of related shows together. The reality is you are getting something you can’t anywhere else.

What kind of advice can you offer to entrepreneurs looking to operate as efficiently as possible?

The first and most important is look at margins and the cost of goods sold. For every unit you ship, it is making you money and not costing you money? It is the most important thing – independent of the employees that you have and rent. Are you getting closer to profitability with every additional unit and not further away?

Blip has always had a philosophy that you hire when it becomes painful but not before. That is why we are only 17 people right now. Right now, in this climate we will be expanding. We will be hiring more people but doing so cautionary and conservatively. If a company is gross margin positive and been conservative on how they hire, now is a wonderful to expand because everyone else is contracting. It is a great time to grab market share, hiring is easier.

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Video Comments: Huh?

Like Fred Wilson, I don’t get video comments on blogs.

To me, it’s a technology (video) looking to solve a problem that doesn’t exist. It’s just not clear how video comments are better and/or different from text comments, or how they enhance/change a conversation.

Still, there’s no lack of companies looking to force video comments on to the market. The latest is Disqus and Seesmic, which are teaming up to offer video comments. I really like what Disqus is doing but my advice is they should focus on making their text comment system better and more feature-rich (e.g. trackbacks would be nice, as well as a way to backup comments) rather than running into the video market.

Speaking of Seesmic, I don’t get it either. Lots of hype led by a savvy CEO, Loic Le meur.

Update: In contrast to me bearishness about video comments, She Geeks is enthusiastic about the idea, especially how user-friendliness of the Disqus-Seesmic service. Mathew Ingram, meanwhile, is cautiously optimistic.

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