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Five Questions with….Alek Krstajic

October 30th, 2008 | 2 Comments | Posted in Five Questions With...

Alek Krstajic wants to rock Canada’s wireless landscape.

As the new CEO of BMV Holdings, he’s planning on introducing a $40/month flat-rate, no-frills, unlimited talk, unlimited text service next year. And he sees no reason why BMV won’t be wildly successful despite the fact the three major incumbents, Rogers, Bell and Telus, will make his and BMV’s life as miserable as possible.

With Krstajic’s appointment as BMV’s CEO unveiled earlier today, I managed to get him to answer a few questions about BMV and the wireless market.

Who are the people behind BMV?

The original five are Columbia Capital (Washington) M-C Venture in Boston, Charles Road Ventures, Roh Partners from New York, and Ignition. A the new [wireless] entrants called me but when I spent time with these guys, I learned that Columbia and M-C have made startup investment in Nextel, Metro PCS, Leap and Mobile PCS. They have more been there done that in the no-frills market than anyone. Ignition’s Steve Hooper is the ex-president with McCaw Cellular and AT&T Wireless.

So, what’s story of BMV. How did it only spend $53-million wireless spectrum?

The story is here is not Alek is so smart but Alek joined a bunch of really smart guys who did something that is brilliant. How is it possible to pay so little for something so good. G Band is part of the PCS band, not the AWS band. The mistake everyone made was Industry Canada threw it into the AWS auction. Some of the wireless players made calls to big handset manufacturers about whether the G band was useful. They said “no, this is stump spectrum for backhaul or microwaves”. Harry Hopper with Columbia did some research and realized all of the base stations see the AWS spectrum. The next thing they did was see who owned G band in the u.s. The entire G band in the U.S. is owned by Sprint, which traded 800 megahertz spectrum with the U.S. for G Band spectrum. Sprint wouldn’t give up 800 megahertz spectrum if it didn’t think the G Band was useful.

It looks like you’ll be operating a CDMA network before upgrading to LTE. Doesn’t that limit handset choice and make BMV less attractive?

I will buy three of 10 handsets [available] but my plan is not go up market. I don’t care about cameras or Web browsers. I’m more into the low end: $40 unlimited calling, unlimited text. We are trying to be the antithesis of what the inumbents are. The incumbents have unlimited but, which I call the Unlimited But plan. We have no system fees; the price is the price. From all my years with Rogers@home and Bell, I am an expert in customer irritants, and this my chance to build a brand from a concept that people buy from people they like and trust. We will have a brand that is friendly and easy to do business with.”

Is there room for more wireless players in Canada given how Bell, Telus and Rogers dominant the market?

We will not be the big dog but the dog you will not mess with because our cost structure is so low. The worse thing the incumbents can do is preempt our pricing by matching it. I’ll tell them no matter how low you go, you will lose more money and I will only be making less.

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Five Questions with…..Howard Lindzon

October 28th, 2008 | No Comments | Posted in Five Questions With...

Howard Lindzon
As a native Canadian, Howard Lindzon comes across in some respects as, well, un-Canadian…but I mean that in a good way. Unlike the typical meek Canadian demeanor, Howard is brash, confident, opinionated and, as important, not afraid to invest in startups with good ideas.

If we could figure out a way to repatriate him, Canada’s startup and venture capital communities would be a lot better off and a lot more interesting.

Last week, Lindzon unveiled his latest investment, Toronto-based ECHOage, which runs an online children’s invitation service. The premise is pretty simple: rather than having a guest bring a birthday gift, they contribute money online, which is divided between “one meaningful” gift and a charity. It’s the digital offshoot of a birthday idea in which a child brings two loonies to a party - one for a gift and one for charity.

With a lot of the go, I managed to get Howard on the phone last week to ask a few questions.

How did your investment in ECHOage come about?

HL: I was shown by idea, and introduced to [ECHOage co-founder] Alison Smith. I wanted to see if they could prove it out a little bit, it was pre-party. They came back a couple months later with some money raised, and 300 to 400 parties they had thrown - all viral through the Web site. That is when I decided they were on to something – a micro-giving idea for birthday parties.

It resonated with me because I’ve been looking at female-owned and operated businesses on the Web. Women surf the Web so differently than men do. It is the same Web but females and males have completely different surfing behavior. I have been looking to back some female entrepreneurs so this idea seemed simple enough to expand, and it already had some success. I tend not to worry about ideas that can be duplicated as long as they are executing on their plan, and building their brand. It was a real simple business, and we have some ideas to be launched on micro-giving and social network.

The startup investment is volatile these days, isn’t it?

HL: The Sequoia letter, the stock smarket are real events. You can ignore it or try to understand what the new landscape will be like. One advantage is low valuations but at the same time you have to balance low valuations with making sure your CEO has enough skin in the game and motivated in tough times. I think people are acting panicked. I am now saying it is not called for; a lot of people have lost 30% to 40%. That said, there is a lot of deflation in business with laptops, wireless and you don’t need office space. But when you tap into peoples’ nest eggs, it makes for a different world. I am being more careful; not because I like being careful but I don’t want to be the only dumb guy saying things are great.

Have you talked to companies in your portfolio?

HL: I have done that round of calls asking what can I do. I have spread myself pretty thin because I like making a lot of investments. That’s why I gave up stock traing for the headache of sitting in front of a screen. I recently launched a new startup – StockTwits. We just did a small round, and I am 24 hours a day on that. I like to diversify my own things, between running a company, helping with PR and marketing at other companies, adding capital into rounds that want marketing experience, and running my hedge fund.


Talk about Stocktwits. What’s going on there?

StockTwits has had a great reception. We built it on top of Twitter. We can say that is good or bad but I feel like it is all about building a reputation platform because stock message boards that are just broke: all noise, no signal. I am all or saying what you want but let everyone see exactly what you said all the time. People can filter out your noise. I can pick and follow who I want to choose based on your reputation.

I think it is the best idea I’ve ever had. I am really excited. We had 3000 Twitter users the first couple of days, and they all are contributing. We are not supporting bulletin board stocks so you’ve got 7,000 real traded securities so it keeps away the penny stock people.

What’s the business model?

There’s a premium service that we are developing and a tipjoy service where you can give ot people with good ideas. The idea is just find new talent and help it rise to the top – it’s Digg using Twitter with some editors – a group of 10 of us looking for new talent. It is really open Street.com. StockTwits is that everyone sees the news so let’s create something that is what is everyone saying about the news. This is a Twitter-ized Digg version; If it really grows, it is really the Facebook for finance. In two clicks, you can get to someone’s profile, and see who he is. If I like Fred Wilson, I can click on some of the 50 people on his front page.

Here’s a video in which Howard talks about StockTwits:


What is StockTwits? from Jon Labes on Vimeo.

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Five Questions with…Blip.TV CEO Mike Hudack

October 24th, 2008 | No Comments | Posted in Five Questions With..., Video

Blip.TV
Earlier this week, Blip.TV raised an undisclosed amount of venture capital to expand its online television business, which now features more than 37,000 shows. Last month, Blip said it served more than 51 million video views, a 50% increase from a year earlier.

At a time when many online companies are retrenching, Blip.tv plans to expand its sales and advertising teams based, albeit cautiously, based on the belief that ad dollars will flow to online video because it can provide advertisers with better ways to reach targeted audiences and, as important, measure how campaigns are doing. To provide some more insight into Blip’s plans and take on online video and the advertising market, I talked with CEO Mike Hudack.

Mike Hudack

Given the current economic and capital markets environment was it difficult and/or challenging to raise this round?

You have to prove you have a real business; now more so than ever. We certainly started the process before the current economic climate became the current economic climate. It took us no longer to close than we expected but it didn’t go any faster than we expected.

Bain, in particular, spent so much time working to understand our business, working to understand video, working to understand advertising, and looking at every aspect of our business. They did not invest in the market as a whole. They invested in the company. I think that is extraordinarily important. When an investor invests in a company, the bet is that company will be able to weather whatever storm w ill come. The company is what you know and everything else is variable.

Blip has three sets of constituents. We have content creators, and our goal is to make it possible to be an independent content creator to make a show and make that show successful. We do that by providing services of scale to shows that don’t have scale. We work with 37,000 shows and we have scale. We want to expand the quality of services we offer to content creators and offer new services to make it possible for one or two guys in a garage with great idea, talent and determination to make a show that lasts.

One of the specific things we will be doing there is expanding distribution relationship. We have a theory called total potential audience; the corollary to the theory is it’s impossible to gather that audience in any one place. What you have to do is make sure every show in all of the places necessary to reach audience. Right now, we distribute to 20 different places; and we are expanding the list over the next thee, four, five months.

It offers additional value to show creators, and we are working hard to offer more value to distributors. We bring them 37,000 shows, we will be working hard with distribution partners to point out on a daily basis those things most relative to their audience.

We are also focusing on the value proposition for enterprises. We think we are most certainly in a bear market right now. That will impact marketing spend. I don’t think anyone will argue that point. What we are focused on marketing is moving Web video from experimental to proven category. What you will see from marketing is a flight to safety. You will also see flight to value. Right now, Blip can offer marketers one of them most valued-added, most efficient buys you can make. We can find the demographic and psychographic target profile and reach them at the moment they are most receptive to your message.

What’s your take on the online advertising market? Some people think it’s going to be fine while others believe it will decline. What side of the fence do you sit on?

I sit right on the fence. I think both views are correct. There is definitely going to be a downturn in overall marketing dollars that will affect TV, print and the web, and I don’t think there is any way to escape that.

Certain types of advertising on Web less effective and more valuable than others. The banner market, in particular, will suffer. Advertising vehicles that are measurable will be effective and efficient. I don’t think they will grow as fast they would have otherwise but they will grow. Paid search is one category; paid search is valuable in that is it predicated on purchase intent.

You could see decline in overall paid search revenue despite the fact advertisers like it in a down economy, want to use it and just can’t. Web video will do well. UGC will continue to struggle. I don’t know whether if it ever does well but quality whether it is content from networks or content form independent content creators will do well as long as we move forward.

How can independent content makers compete against the major players such as Hulu, which is owned by NBC?

If you look at the network – CBS, NBC, FOX – the historically they cut an interesting challenge. They have a narrow channel to the consumer, and you have to exploit that channel to the utmost at every single opportunity. It is a high opportunity cost because if you put wrong thing on the channel, you can get a ton of viewers and profits but not as profitable as if you put on something else. It leads to programming that serves the largest audience possible.

NBC, Fox and CBS are not institutions designed to create programming to anything other than the widest possible audience, and this creates an opportunity for the independent content producer. Every moment someone watches something directly to their interests, it is a moment they are not watching the big, massive production on a major network. With 51 million videos viewed in September, we are collectively doing almost much as traffic as combined NBC monster on Hulu.

But isn’t online video a fragmented market?

You have to be very good at packaging and combining shows that are meaningfully related to marketers. You have to do what we call the best of both plays. You get the advantage of sponsoring one or two shows directly, and get access to a broader audience by aggregating a bunch of related shows together. The reality is you are getting something you can’t anywhere else.

What kind of advice can you offer to entrepreneurs looking to operate as efficiently as possible?

The first and most important is look at margins and the cost of goods sold. For every unit you ship, it is making you money and not costing you money? It is the most important thing - independent of the employees that you have and rent. Are you getting closer to profitability with every additional unit and not further away?

Blip has always had a philosophy that you hire when it becomes painful but not before. That is why we are only 17 people right now. Right now, in this climate we will be expanding. We will be hiring more people but doing so cautionary and conservatively. If a company is gross margin positive and been conservative on how they hire, now is a wonderful to expand because everyone else is contracting. It is a great time to grab market share, hiring is easier.

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Five Questions with….Homezilla

October 14th, 2008 | No Comments | Posted in Five Questions With...

Homezilla
In Canada, there is sadly no Zillow.

How come? It’s because the Canadian Real Estate Association has a stranglehold on real estate listings in Canada. MLS/CREA has gone after several upstart start-ups who have tried to finagle their way into the market, including Housing 123.

Nevertheless, Homezilla is hoping to establish a foothold in the online real estate market by doing everything except provide information about real estate properties - at least for now. Instead, Homezilla aims to give home owners and potential home owners in-depth information about neighbourhoods (schools, stores, parks, etc.).

I had the chance recently to ask Homezilla founder Sandy Ward about the Toronto-based company’s plans.

Q: Can you provide some background about Homezilla’s founders?

I am the sole founder of HomeZilla. While I don’t have a background in real estate, over a decade of Internet development experience has taught me the importance of making information available.

Q: So, why create Homezilla? What need/problem is it hoping to fill?

Every time someone looks to buy a house they ask questions like: where is the closest school? Are there a lot of kids around here? How far to a coffee shot? Until now, this information wasn’t easy to find. HomeZilla’s goal is help home buyers save time and be more confident in their home buying decision by providing all of this information in an easy-to-use format. Consumers want more information before they make a purchase; HomeZilla is offering new data to help home buyers.

The market also seemed open to new companies. Canada’s real estate market has been slow to use new Web technology to help home buyers. We saw this
as a huge opportunity to connect and help a large, and realtively, untapped audience.

Q: Whose the target audience? How do you engage people who already own homes?

Our main target audience is the home buyers. Home sellers and real estate agents make up the rest of our total audience. For the next 6 months, HomeZilla will focus on helping consumers in the home buying process. We still have a lot of work to make the home buying process faster. While the focus is on homebuyers, real estate agents will also use HomeZilla to save time when they are researching a new listing.

Q: Several companies have tried to compete against MLS using mash-ups? Do you see Homezilla eventually becoming a house listing service as well?

Without a doubt, at some point in 2009 we will need to have listings to compete with other up and coming real estate sites. Our advantage will come from a combination of our HomeZilla Analytics and our mandate to make the home buying process faster and easier.

HomeZilla Analytics is a set of reports on how and what home buyers are searching on HomeZilla. These statistics can be produced for a province, city, neighbourhood, or even a specific street. The HomeZilla Analytics will be a boost to helping provide context to a listing.

Q: What’s the business model?

The business model is made up of three parts. First, advertising needs to be part of our revenue. Because we have a small, but hard to reach audience, we will charge a high CPM but all the ads on HomeZilla have the ability to be hyper-targeted down to a neighbourhood level.

The other two major pieces of our business model relate to data. HomeZilla has collected unique data from all across Canada; that has value. Also, our HomeZilla Analytics gives unique insights into what is valued by people looking for a house in a certain community. We are already talking with companies in two different industries for the rights to purchase/use our data.

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Five Questions with…QikCom

October 9th, 2008 | 4 Comments | Posted in Five Questions With..., Web 2.0

Qikcom
It wasn’t that long ago that micro-blogging within companies didn’t exist. Today, there are a growing number of players looking to become the Twitter of the Enterprise. The list includes Yammer, Present.ly and a new entrant, QikCom.

QikCom aims to be more than a micro-blogging platform by providing users with a wide variety of add-on applications. Right now, its TabStore features three tools: Competition (a way to track competitors), a To-Do list, and frequent numbers for loyalty programs. The company will open its API for developers to create more applications.

To learn more about QikCom, I threw five questions at founder and CEO Travis VanderZanden:

Q: Who’s behind QikCom and what was the reason/motivation to start the company?

We’re a small group of guys from the Austin tech scene passionate about making great products. In early 2008, we started to realize that the enterprise market could use a secure micro-messaging service, but we didn’t want to stop there so we also conceptualized what is now our TabStore, a marketplace filled with many other great business apps/tabs. Soon after, we quit our day jobs and made QikCom a reality.

Our goal is to dramatically improve enterprise productivity by providing the best business applications in the cloud, starting with the lowest layer (messaging) and then building up an ecosystem of rich business applications that can easily be installed from the TabStore.

Q: Micro-blogging has become a fast-growing communications tool. Why hasn’t it become a corporate staple yet?

Traditionally, IT departments have been hesitant to use cloud applications. I see that trend changing in the next few years and “cloudsourcing” will become more popular, especially if IT budgets decrease.

Q: There’s a growing number of players going after the corporate micro-blogging market such as Yammer and Present.ly? Why shouldn’t you be worried that Twitter is going to turn its attention to the market?

Twitter has been a great success in the personal space, and now it seems they are focusing heavily on International growth and monetizing their existing user base. While they may enter the enterprise space in the long-term, I don’t see an immediate threat from them in the short-term.

Q: Is QikCom looking to differentiate with the TabStore? How do you see it evolving?

Yes, the TabStore is how we’re different from our competition. We plan to give away micro-messaging and admin features for FREE and only charge customers for additional business apps in the TabStore. We see the TabStore evolving into a marketplace for many different types of cool business apps. We built and pre-installed a few examples including ToDo List Management and Competition Monitoring just to give our early customers an idea of what’s possible with the TabStore moving forward.

Q: What’s the business model?

- Free for employees to use
- Free for admins to secure and claim the network
- Additional subscription-based business apps/tabs available via the TabStore

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Five Questions with….Social Mention

October 7th, 2008 | No Comments | Posted in Five Questions With..., Web 2.0

Social Mention
A week or so ago, I wrote a post about Social Mention, a start-up out of Ottawa that does social media search - blogs, micro-blogs, comments, news, video, etc. To learn more about the company, I fired off some questions to founder Jon Cianciullo.

Q: Can you tell me about Social Mention’s roots? Who’s behind it and what was the inspiration to create it?

A: The idea for Social Mention isn’t wholly original. The web has a lot of search engines, but the problem is most of them search the “Web”. Conversations today are expanding beyond the Web and, ultimately, beyond the reach of conventional search engines, and into the world of instantaneous status updates, micro-blogs, comments, bookmarks, video feeds, and photo streams.

For years, whenever I wanted to track what people were saying about me or some Web app I launched, I would have to conduct multiple searches every time on Google, Technorati, Flickr, Twitter, Delicious etc. All those services are great, but ultimately it was far too time
consuming. That experience is what inspired me to create Social Mention. Social Mention is currently a solo project but with the great response it’s gotten so far, plans are to build it up.

Q: Tracking social media conversations seems to emerging as a vibrant market. Do you see SM as being on the vanguard?

As I mentioned above, conversation are increasingly moving away from content which is easily-indexed by traditional search engines and towards instant real-time updates and posts. There are lots of great services for tracking social media such as comments and lifestreams
but none that offer a simple Google-like experience. Social Mention offers that Google-like experience for searching the social media landscape.

Q: How does SM work? How are you able to search for such a wide variety of areas from blogs to comments to images?

A: Social Mention works in much the same way a Web search engine works; but instead of searching the entire Web it searches only the most popular social media sources for any given topic. Social Mention has the ability to differentiate various types of content allowing media
to be indexed properly.

Q: What are you doing to get the word out?

A: Like many start-ups, our chief source of growth is word of mouth marketing (much of which we’ve been tracking on socialmention.com). We are currently growing organically while the technology is perfected.

Q: When are you going to update your “About Us” section with some more information?

Soon. :)

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Five Questions with….SoftShell

September 26th, 2008 | 3 Comments | Posted in Five Questions With..., Software, Venture Capital

SoftShell
My mother is a Luddite with a capital “L”. But the reality is she’s pretty typical of the 60+ demographic that find computers far from user-friendly.

What’s interesting is that for all the hype about Web 2.0, meeting the computing and Web needs of a huge population hasn’t received nearly as much love or attention.

London, Ont.-based SoftShell is looking to fill the “senior’s void” with software that makes using a computer simple and easy to use. Sitting on top of Windows, Softshell lets people do four things and four things only: e-mail, games, photo-viewing and Web browsing. There’s no bells and whistles. It’s no-frills computing.

At first blush, SoftShell looks like a no-brainer given the market is potentially huge. There are, however, two major challenges: developing a business model where people pay for the software directly or indirectly; and getting distribution, whether direct through retail channels or deals with computer makers.

SoftShell hopes to take an interesting forward by seeking $200,000 in funding from the Dragon’s Den - a venture capital reality show now in its third season. SoftShell co-founder Stephen Beath wouldn’t spill the beans on whether SoftShell was successful but he did answer Five Questions with….

Q: So, how did SoftShell get started?

A: Our story started two years ago. For me, my family thought about getting my grandmother a computer to keep in touch. There was no way I was going to give her a Windows or Apple interface – the fonts are tool small and there’s too much going on. We looked around for a simple interface so we could e-mail. There was nothing around so we decided to build an interface.

We want to get this generation that had been left behind by current computers engaged. We had alpha version of the software. It is an interface that takes over the whole computer. It provides e-mail, games, photo viewing and Web browsing - the four most popular things that seniors are interested based on our research. It puts really simplified easy high-visible intuitive interface on those functions and strips out a lot of the functionality.

Q: Where are you in terms of development?

We have had an alpha version for eight months. We have been in beta testing of the past eight months. We have been testing with individual users, retirement homes, senior centers and geriatric centers. The software will be publicly available on Monday. You can download it for free from our Web site.

Q: What’s SoftShell’s business model?

Eventually, we are going to go with a two-tier system. You can pay or maybe you can have an ad-supported or partnership-supported version. We could build Skype into it. If the user goes for a Skype subscription, maybe Skype could pass along $5.

Q: How much money are you seeking from the Dragon’s Den?

A: We asked for a $200,000 investment on the show. We now have a product people love, we see it as marketing issue. We are looking to hire a marketing focused CEO; that would be the main purpose of that money to promote software and get us into other channels. It would be amazing to go into Future Shop or Shopper Drug Mart and see the product.

Q: Are there are companies focused on the seniors market?

A: There is a couple – none quite like ours. There are two Silicon Valley start-ups. Presto and Celery.

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Five Questions with…BackType Co-Founder Chris Golda

August 30th, 2008 | 6 Comments | Posted in Five Questions With...

Questions
Once in awhile, you come across a startup that jumps out because it’s such an interesting concept.

BackType falls into this category. Dubbed the “Twitter of Comments”, BackType lets you follow people who leave comments on blogs, as well as search for comments about people, trends, companies, etc.

The reason it’s so intriguing is I’m trying to figure out which feature will resonate more with users. To me, search should be the “killer app” because it’s such a fertile opportunity that you could easily see many people use to gather information, entertainment, etc.

In the wake of BackType’s successful debut, I fired off five questions to co-founder Chris Golda about the company and his involvement - along with co-founder Michael Montano - with Y Combinator.

1. Can you talk about the origins of BackType? What opportunity did you see and/or problems you’re looking to solve?

Our last start-up, IPartee, wasn’t doing well so we decided to come up with something new and apply for Y Combinator. We spent a week thinking about problems we’d been experiencing and existing solutions, if any. The problem we had was that although we used Twitter, blogs, social networks, etc. to follow hundreds of insightful and interesting people, there was no way to follow their comments. A person might find something they read online very interesting, but that doesn’t necessarily mean they’ll write a whole blog post about it – instead, they comment.

It’s interesting to see what people find worthy enough to comment on. In fact, what’s surprised us about BackType is that it’s a great tool for content discovery. Now I can find and read the blogs that people (that I’m interested in) comment on. In addition to searching comments by author, searching by topic has shown to be very valuable as well so we plan on doing a lot more with that. We see a lot of opportunity in comments; what you see on BackType.com is what we’ve started with.

2. Why do you think BackType will be embraced or resonate with blog writers/readers?

I think a lot of people experience the same problems or hold the same curiosity we do with respect to comments. Comments are often more interesting than the content they are written in response to, but they don’t receive nearly as much attention. We want to highlight some of those comments and comment authors for the thoughts, insights and perspective they share. Attributing comments to their authors and giving them a home where they can be discovered, followed and shared helps.

I think discussions have been fragmenting and moving to services like FriendFeed and Twitter because that’s where people can find, follow and share them. Also, through BackType and several things we’re working on, we want to help bloggers do great things with their blog’s comments and reward them if they have an active community of readers.

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