For all the talk about social media levelling the playing field for small businesses, here’s a question that doesn’t get much attention: Can small businesses effectively embrace social media? If so, how?
This struck me during a recent visit to Dave’s on St. Clair, a relatively new restaurant/bar in downtown Toronto. In talking to the owner about the restaurant’s efforts to spread the word, it was no surprise that social media came into play.
There are a couple of realities facing Dave’s: first, and perhaps most significant, is they don’t have a lot of time for social media. When you’re the cook and chief bottle washer, it can be challenge carving out the time for social media. Then, there’s the issue of selecting the most relevant social media service and effectively promoting it. These are both major issues and hurdles for small business owners, who have so much on their plates.
Assuming a small business does embrace a specific social media service (for Dave’s, it is Facebook), they have to figure out how much content to create and what kind of content (menu updates, deals, special events, photos, etc.). And they have to do it on a regular basis if their social media activities are going to gain a foothold and generate some traction.
As important, small businesses need to activity promote their presence on social media to ensure it resonates with as many people as possible. It means everything from putting the icon on their Web site to putting it (and/or the URL) on business cards, bills/invoices, business cards, marketing collateral, a sign on the front door and, of course, word of mouth. It’s a lot of work that needs to happen on a regular basis to get any kind of traction.
The bottom line is social media involves a lot of time and effort. This is a challenge for any company, particularly small business owners who never seem to have enough time or resources for operate the business. For small businesses, however, that do commit themselves to making social media happen, the benefits can be significant.
Right, and there are now a crowd of people trying to sell their social-media marketing services to small businesses (“You have to invest in social media or your competition will walk away with your business!”). Reminds me of a few years ago when everyone and their brother-in-law had an SEO consultancy.
I think the great thing about social media is that it is so varied and interconnected. With a single desktop program like TweetDeck you can post to multiple accounts, or even automate posts. You can pull responses together to check them and engage with followers when it’s convenient for you. Also, online sites like Yelp and FourSquare help the truly great businesses generate buzz through word of mouth, and they are connected to Facebook and Twitter for network sharing.
It’s true that to engage social media well you need time, which is notoriously absent in the lives of small business owners. But since the job role is so popular right now among Gen-Y’ers, I think hiring interns is a fantastic way to make social media available to small business owners. A social media intern who knows how to navigate the networks can be mentored to apply best practices in social media to meet business objectives, turning into a very valuable win-win collaboration.
Who Is Looking Out For Small Business In The Social World? | Social Media Explorer
[...] Can Small Businesses Do Social Media? (markevanstech.com) [...]
Who Is Looking Out For Small Business In The Social World? | NexGen SEM
[...] Can Small Businesses Do Social Media? (markevanstech.com) [...]
Firms can face up to social media issues
[...] Can Small Businesses Do Social Media? (markevanstech.com) [...]