The rise of social media in the last couple of years has been fun and definitely interesting. Millions of people and companies have embraced the various services, even though many had no idea of how they would be used or why. But it didn’t matter because social media was so new that everyone wanted to experiment and dabble.
But like any wild party that comes to an end, people eventually have to sober up and take stock of what’s happened. And the same holds true for social media. After the enthusiasm and experimentation, there is a growing sense that many companies are looking at their social media efforts in a new and demanding way.
It’s not enough any more to be doing social media. The focus is shifting to the benefits of social media and what it’s generating for the business – be it Web site traffic, leads, sales or better customer service. It was not that long ago that being on social media was enough of a competitive difference. But this is no longer the case.
Now, companies want tangible evidence social media is contributing to overall operations. Like any corporate activity, social media must earn and keep its place. It is a matter of recognizing whatever resources and money being allocated to social media is not going something else. As a result, the ROI of social media is becoming a growing consideration to measure and justify how money and resources are being spent.
This is actually a positive development because it will make social media more than just a digital novelty that is being done because everyone else is doing it. Taking a more pragmatic approach to social media hopefully means companies will be more focused on making sure their strategic and tactical efforts are implemented properly.
In many respects, it means embracing what I describe as “social relevance”, which involves harnessing social media to make a business operate better or gain a competitive edge. It means focusing on a company’s strategic and tactical goals for social media, and then adding other elements such as the different services, influencer outreach, monitoring, and tactics on top of it. (See the graph below).
A more serious focus doesn’t mean social media will be less fun or exciting but it does suggest companies could be more discerning in how they use social media and the potential benefits before jumping into the fray. There will be plenty of opportunities for social media to evolve and resonate but the corporate landscape is changing….and that is a good thing.

2011: The Year of Social Media Reckoning | Mark Evans Tech « Media Point
[...] the article here: 2011: The Year of Social Media Reckoning | Mark Evans Tech Written on March 7th, 2011 & filed under Comentário, Media, TV Tags: been-fun, [...]
I am very happy with the focus on ROI. This will force social media professionals to think more tactically about lead generation, recruiting channels, and converting traffic. All this in addition to engagement.
Robert,
ROI has been something lurking in the background, trying to get in on the action amid the enthusiasm for social media. It’s now apparent that ROI is getting in on the action. Thanks for the comment. Mark
I completely agree regarding your points about making social connect with the C-suite through ROI analysis, but I think its important to also add a category for your Brand Advocates above (similar to how you designated influencers).
Advocates are a distinct segment as compared to fans and followers. They do not merely like or love a brand – these highly enthusiastic customers go out of their way to recommend your brand.
Every company has passionate defenders (even in categories like telecom, software and financial services), and by energizing them to Advocate for your brand via social media you amplify positive Word of Mouth.
For example, Chili’s Grill & Bar has created a powerful marketing force of over 500,000 Chili’s Advocates. These enthusiastic customers have:
· Created over 100,000 reviews on sites like Yelp
· Shared over 100,000 offers with their social networks
· Generated more than 25 million trusted social media impressions
Here is a larger look at the power of the Advocate Channel to drive qualified leads and turn social media directly into sales. http://bit.ly/hSpcbw.
+1 button: Google’s Investment into Social Media? Or Just Into Another Ranking Factor? | SEO Consult Blogs
[...] 2011 being the year of social media for businesses in my opinion it should influence what results are shown, for example having results recommended by [...]