Ah, social media – so many choices, so little time.
So how does a company allocate its social media resources? Do you go wide and attempt to cover all your bases, or focus on a few opportunities that offer the most bang for the buck?
For companies just beginning to climb on the social media bandwagon, it’s best to start with one or few handful of social media services rather than trying to be all things to all people.
Start by picking one or two services after getting a handle on where the biggest potential audience exists. Facebook, for example, makes no sense if your customers, partners, investors, etc. aren’t Facebook users.
Another consideration is determining whether a particular social media activity can be sustained. It makes no sense to start a blog if there’s no one in the organization who can write it on a consistent basis. Twitter is pretty much a waste of time if no one wants to tweet or follow other people.
Once the audience has been identified and the employees are lined up, then it’s the right time to get into social media. With a pragmatic and realistic approach, a company’s social media programs have a shot of being nurtured and done well.
This compares with trying to do too much, which usually ends up with everything done badly.
Simply put, social media isn’t a race to see who’s the fastest or biggest. It has everything to do with being focused, committed and engaged.Over time, a company’s social media ecosystem can expand but there’s no harm in taking a slow approach initially.
For more thoughts on the perils of a scattered social media approach, check out this blog post by Social Media Spin
Note: This post originally appeared on the Sysomos blog.
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I'd add that companies who deal in local services should pay attention to social media sites that focus on their niche. When people think of social media they instantly focus on sites like twitter and facebook. But there are other niche site, like ours at HomeStars.com, focussed on Home Improvement but also sites like Yelp, which provide local reviews. If you're a local restaurant, you'll need to pay attention to Yelp because that's where your customers are looking.
I"m sure there are tons of social media sites which address many niche markets, whether it be review sites, or even just niche topic sites or merchant barter sites within particular verticals. Hopefully sysomos is looking at these types of sites and tracking leads from these sites to asses business opportunities.
Whether it is personal or for your Company you need to have a SM strategy around what tools you are going to use, why you are using them, what their purpose is, who you are trying to reach, what type of information people want to receive where and when. The best framining of this for me was a post by @chrisbrogan) where he outlined what he calls Outposts (http://www.chrisbrogan.com/how-outposts-improve-y… and he has a diagram that is really helping me frame my thoughts.
You are bang on though Mark, with all the available tools and options and 'outposts' available it is important to start with a slow strategic approach that allows you to pivot based on feedback before you get too vested in any one area.
~Paul
Use that same medium to try to repair the situation, by having others vouch for me