The Globe & Mail’s business section had an interesting feature story yesterday about how Google taking “aim at everything” – a thesis driven home recently with the launch of the Nexus mobile phone.
With Google seemingly everywhere and anywhere, it starts to beg the question about whether trying to all things to all people is too much, and whether, at some point, consumers will push back against Google’s dominance. Sure, Google offers great services – most at no cost – but are we getting sucked in too much into the Google empire.
At one point does being too much of a Google user start to get dangerous? And at what point will consumers start to realize that it’s unhealthy to have too much Google in their lives? If that every happens will the pendulum start to swing back to other players?
In some respects, Google is starting to become a lot like Microsoft in that millions of people use its products and services even though they might want, in theory, to use alternatives. You don’t have to necessarily like Google or Microsoft but that doesn’t stop you from buying or using their products and services.
What do you think? Could a Google backlash materialize given the company’s ultra-aggressive strategic goals?
It will eventually happen. One of the biggest reasons it will happen is because they have absolutely piss poor customer service. Google really tries to train their customer to use the FAQ and then use Google Groups to find the answer to their questions which is fine to a point for web based material but when you get into consumer goods like phones that won't cut the mustard. If they don't improve I can see this being where the first major backlash happens.