All Aboard the Social Media Bandwagon

One of the more interesting things to happen since the launch of ME Consulting in January has been the relatively modest amount of social media-related business. For the most part, my clients have been focused on more basic marketing and communications projects: branding and message, refreshed Web site content, new marketing collateral, and the creation of better stories that can be used to pitch the media and bloggers.

This is not to suggest everyone has been ignoring social media because it has been part of the overall marketing mix, but it hasn’t been the biggest strategic priority.

In the last few weeks, however, I have seen a surge in interest about social media with a steady number of companies looking for meet to talk about what they should be doing. The theme has changed to “when” to get into social media as opposed to “if“.

In thinking about what has changed, one explanation is that social media has become an established part of the landscape, particularly among companies looking for new and different ways to keep and attract customers. Companies that may have brushed aside Facebook as a service for young’uns, and Twitter as inane chatter have now realized that have significant value if used properly.

At the same time, many companies continue to be cautious given the recession doesn’t appear to be going away. This means marketing budgets are still being tightly controlled. As a result, there’s more attention on social media as a low-cost marketing activity with the potential for strong ROI.

It has also helped that a growing number of social media success stories – Dell, Starbucks, Naked Pizza, etc. – have captured a lot of media attention – providing tangible evidence that social media can have huge upside.

All this may explain why there’s growing interest in talking about social media, and how it can be used to jump-start communications, marketing and sales activity.

Any thoughts on what you’re seeing out there?


Business Travel Still Alive and Well

I don’t travel for business much but when I do, I’m always somewhat surprised to see how many people are travelling for business, and how many people do it on a regular basis.

With all the communications technology available (video-conferencing, VoIP, e-mail, social media, etc.), you would think a significant chunk of business travel could be eliminated because the same results could, theoretically, be achieved without having to fly/drive hundreds or thousands of miles.

It seems, however, that we’re traveling just as much even though it sucks up time and money, and it’s not very environmentally friendly.

It may be that when it comes to it, personal communications (aka meeting someone in person) is a lot more powerful than digital communications, even if you’re in constant contact with someone via e-mail, Twitter, etc.

The fact is meeting someone once changes the entire dynamic of a personal relationship, which is why business travel is still thriving amid difficult economic times.

What do you think? Can technology replace business travel?


Wow, An Internet-Friendly Airport!

When you fly these days, it’s the little things that make things a less aggravating – the check-in person who’s happy and efficient, decent coffee, a flight that leaves on time, and an in-flight entertainment system with movies that don’t suck.

Coming back from Finland today, I was pleasantly surprised – no, make that very surprised – to discover how Helsinki International Airport has enthusiastically embraced the idea of offering free Internet access to passengers.

On top of that, there are designated places with power outlets to use a laptop. It’s a far cry from North American airports where Boingo is happy to give you access for $9.95/day, and power outlets are few and far between.

IMG_1397

Nokia’s North American Struggles

Over the past two days at Nokia’s The Way We Live Now conference, there’s been a lot of talk about the focus on services, particularly in new emerging markets. And there’s been some positive chatter about the new N900, which is touted as a promising contender to take on the iPhone.

One topic that has been avoided is Nokia’s struggles in North America. In the third-quarter, Nokia’s sales dropped 31% from a year ago, which is not terribly surprising given the company’s low profile, particularly in the fast-growing smartphone market.

Nokia’s biggest problem has been the fact it simply hasn’t had compelling devices at a time when there’s a lot of excitement about the iPhone, Blackberry Storm/Bold, the Palm Pre and Google’s Android devices. As a result, it has been hard for Nokia to get North American carriers excited about offering and promoting its products.

While Nokia may be reluctant to talk about its North American struggles, they do concede it has been a difficult market. In an interview today, Nokia’s Patrick Mercanton said that North American carriers have realized over time “they can live without us, so it’s taking time to get back in there”.

At the same time, he said North American carriers have also kept Nokia in a “low-end ghetto”, which has damaged how the Nokia brand is perceived by consumers.

Maybe the N900 will get Nokia back in the North American game, although it’s probably going to take more than one device and a lot more time for a turnaround to happen.

For more on what the N900 could mean for Nokia, check out GigaOm.


Nortel’s November

November looks like it could be an interesting month for Nortel. Here’s what’s on tap:

- Nov. 13: The auction for the metro Ethernet networking business is scheduled to take place, although there are reports it could be delayed to give potential bidders more time to prepare offers.

- Nov. 16: The company’s third-quarter results will be unveiled – not that it matters much but it will provide some more insight into how the business has deteriorated as customers scatter to rivals.

- Nov. 20: The auction of the GSM business happens.


Cheaters Never Prosper…and Get Caught

I was talking to a freelance writer earlier today about the growing problem of plagiarism on the Web – not only blatant copy and paste plagiarism but the theft of ideas and concepts.

Of course, the flip side is it’s easier than ever to catch people given the growing number of tools that can identify how original content has been re-used, copied and modified. For example, Idee’s TinEye image recognition tool can be used to identify photos that have been used without authorization.

Another tool to catch cheaters is video given so much activity is being documented. A great case in point is a University of Mexico soccer players, Elizabeth Lambert, who was caught on video punching and then pulling the hair of a Brigham Young University opponent. Lambert was suspended after the video of her transgressions went viral on the Web.


Related Posts Plugin for WordPress, Blogger...