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When Upgrades Go Bad

EctoOne of the more frustrating things about the high-tech industry is the concept of the upgrade.

For developers, upgrades mean the opportunity to add more bells and whistles. If an application was great before, the upgrade is their way of making it even better based on the assumption that more is better.

The problem is more is often not better. In fact, more can be worse if it makes the software/application more difficult to use and unnecessarily complicated.

Case in point is Ecto, which makes a blog publishing tool for the Mac. Ecto 2.4.2 is solid, albeit lacking in frills and the add-ons that many of users like to use to pimp our software these days.

Unfortunately Ecto 3.0 is a different beast. It has a slicker user interface and an easier way to add blogs. Unfortunately, it’s really a downgrade when it comes to usability. It’s more difficult, for example, to add photographs and images, and inserting a URL now features an option to add a name/description, which is unnecessary.

Not to pick on Ecto – okay, I’m picking on Ecto – but it’s a perfect illustration of how you should really avoid upgrading to a “new” version if you’re happy with what you’ve got.

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  • http://intensedebate.com/people/deancollins deancollins

    But i bet you there are an equal number of users asking for….."The ability to add a description with any photos i upload" ;)

    I guess this is always the problem with designing any software application, not all things suit all users – you need to chose your "Quadrant" and deliver the product that you think is goign to make that specific user happy.

    The number of VC meetings i have been in over the last 6 months where VC's are saying that http://www.LiveBaseballChat.com has to have more functionality, or that we have to mash up the chats from the other 7 sports websites on the same master domain, or that it's not going to make it because Justin.tv has video(illegal) and we dont.

  • http://intensedebate.com/people/deancollins deancollins

    My answer is at the end of the day my target is someone sitting in his living room watching a MLB baseball game who has a netbook open and is chatting to other fans.

    He doesn't want to talk about NFL, or Hockey, Or ….. XYZ.
    He doesn't want to watch postage stamp video, or watch video from his iPhone etc etc.
    It's just a very fast very straight forward chat application with some social networking hooks tied in so he can invite friends to the chat room using Twitter and Facebook.

    So i guess the answer is give your feedback to Ecto that you want a minimal product but if there are 5 other users saying they want feature rich then the compaby either has to
    1/ support and market both
    2/ chose to make one set of users unhappy and go all cut down minimal or all feature rich
    3/ better yet, white label the technology as a totally different company name and offer minimal as one product and feature rich as Ecto.

    Cheers,
    Dean Collins
    Live Chat Concepts inc.