
ZDNet’s Jennifer Leggio has an intriguing post on whether social media has evolved to the point where companies need a Chief Social Media Officer.
In my mind, the answer is “absolutely”, although I would suggest they’re more of a priority for companies that have active and ambitious social media strategies (e.g. Dell, IBM, Comcast)
So, why the need for a CSMO (aka Cosmo)? The biggest reason is that social media involves a lot of moving parts within a corporate structure: marketing, communications, sales, customer/supplier support, investor relations, research and development and product management.
To successfully execute on social media strategies, companies a social media champion/evangelist at the executive table when strategic decisions and priorities are being made. This person would work closely with the CEO, chief marketing officer, chief information officer and chief technology officer (That’s a lot of chiefs!) to ensure a company’s social media plans align with the overall strategic direction.
It goes without saying that a CSMO needs to have solid experience and a broad skill set to do the job well. And the reality may be there aren’t many of these kind of people around right now. But as social media becomes more embraced and a part of the marketing/communications landscape, the need for a CSMO will increase – as will the number of people capable of doing the job.
As for who works for a CSMO, there needs to be a community manager with strong communication, writing and social media skills, as well as support staff to handle the monitoring and measuring of the social media landscape.
While some people argue all of these people add more cost to a corporate structure, they’re a necessary evil as social media becomes a more important and bigger part of the strategic mix.
More: John Moore argues there’s no need for a CSMO because existing executives already at the table should be able to handle “the use of social media tools”.
Yes, It’s Time for a Chief Social Media Officer « M is for Media
[...] Original post by Mark Evans [...]
And one of the first to be appointed to such a role is Dan York as Voxeo's Director of Conversations.
I have just been appointed as probably the first Belgian CSMO and these are the job characteristics:
1) the function reports straight tot the CEO.
2) the responsibility covers all use of social media, for internal and external collaboration and communications.
3) the functions is cross business unit and cross company
4) I do not "sit" within the communications, nor the marketing, nor the IT department.
With regards to skills – it is not because someone Tweets, or blogs are is on Facebook that you have the needed skills to manage social media projects… Most of the time these have much more to do with change management than being "fluent in the latest tools"…
Of course, we'll see how he function works out but I am very eager to start and would love to share my experiences with other CSMOs out there…
PS: I am an ex-IBMer and have been involved with social media there as well…IBM is a different world than 99% of the companies out there… My former employer has an advance of about 5 years of the rest of us.
The New CIO – An Introduction | Eric D. Brown - Technology, Strategy, People & Projects
[...] Yes, It’s Time for a Chief Social Media Officer (markevanstech.com) [...]
Social Media Executive - Un rol emergente en las empresas
[...] conversaciones que debaten el punto y el foco del rol: narrativa 1 (Enrique Dans), narrativa 2 (Mark Evans), narrativa 3 (Bloomberg BusinessWeek) y una excelentepresentación que permite [...]
New job titles for social media & online listening « Attentio Blog
[...] (140,000 “Google” mentions) This title is not often used but some companies feel social media is so important they need a strategic response with a senior person either reporting to CEO or CMO. They will have [...]