Comments on: Rogers Spinning its iPhone Story http://www.markevanstech.com/2008/08/29/rogers-spinning-its-iphone-story/ Insight and Analysis from North of the Border Thu, 08 Jan 2009 00:04:49 +0000 http://wordpress.org/?v=2.7 hourly 1 By: Omar Ismail http://www.markevanstech.com/2008/08/29/rogers-spinning-its-iphone-story/comment-page-1/#comment-98344 Omar Ismail Fri, 29 Aug 2008 20:20:41 +0000 http://www.markevanstech.com/?p=3809#comment-98344 Rule #1 when dealing with rogers: PHONE and make sure you talk to customer relations. Do this by saying "cancel" to the automated service. As for the data plans... 1GB *IS* essentially unlimited data usage. The fact of the matter is that your battery will die LONG before you'll start hitting any data caps. And if you're in a place where you can plug in your phone, then you'll 99% of the time have access to WiFi as well. The only issue is for people that run a mobile business, and they should have gotten in on the promotional period! Rule #1 when dealing with rogers: PHONE and make sure you talk to customer relations. Do this by saying “cancel” to the automated service.

As for the data plans… 1GB *IS* essentially unlimited data usage. The fact of the matter is that your battery will die LONG before you’ll start hitting any data caps. And if you’re in a place where you can plug in your phone, then you’ll 99% of the time have access to WiFi as well.

The only issue is for people that run a mobile business, and they should have gotten in on the promotional period!

]]> By: Daniel Gibbons http://www.markevanstech.com/2008/08/29/rogers-spinning-its-iphone-story/comment-page-1/#comment-98287 Daniel Gibbons Fri, 29 Aug 2008 17:44:39 +0000 http://www.markevanstech.com/?p=3809#comment-98287 I just spent nearly three hours in a Rogers store yesterday enduring a truly Kafka-esque sales experience. I finally caved in and decided to replace my almost-dead Blackberry Pearl with the iPhone. The in-store system would not allow the sales rep to remove my BlackBerry data plan so I literally sat in the store for almost two hours on hold with Rogers waiting for them to pick up and make the switch. Apparently customers get through faster than if the sales reps call their dedicated support number. So far the phone is great, and anecdotal evidence indicates Rogers has built a much better 3G network than AT&T, but they do everything possible to ruin the customer experience. There's no point trying to upgrade your phone online since it quotes prices that are often double what you'll qualify for in store, but they seem to offer no support to their retailers to get the product to customers efficiently. I just spent nearly three hours in a Rogers store yesterday enduring a truly Kafka-esque sales experience. I finally caved in and decided to replace my almost-dead Blackberry Pearl with the iPhone. The in-store system would not allow the sales rep to remove my BlackBerry data plan so I literally sat in the store for almost two hours on hold with Rogers waiting for them to pick up and make the switch. Apparently customers get through faster than if the sales reps call their dedicated support number.

So far the phone is great, and anecdotal evidence indicates Rogers has built a much better 3G network than AT&T, but they do everything possible to ruin the customer experience. There’s no point trying to upgrade your phone online since it quotes prices that are often double what you’ll qualify for in store, but they seem to offer no support to their retailers to get the product to customers efficiently.

]]>