(Update: The New York Times has a story (April 12) looking at older consumers want simple products as opposed to things with lots of bells and whistles.)
David Pogue’s column this week in the NYT is about the surprising success of the Flip, a no-frills video recorder that has captured 13% of the camcorder market in the past year.
For all you gadget geeks out there, the Flip is nothing to write home about. It has few bells and whistles and none of the you-really-need-to-read-the-manual frills that many geeks demand in new products. As Pogue notes: “…on paper, the Flip looks like a cheesy toy that no self-respecting geek would fool with, let alone a technology columnist.”
Then again, the Flip is also dead easy to use – so simple that my daughter was happily recording videos within minutes of receiving it as a present for Christmas.
What’s interesting about Pogue’s review and the Flip’s strong sales is how a simple product can be so successful. At a time where too many products are over-engineered and many consumers barely scratch the surface of the available features, the Flip demonstrates how simplicity – rather than complexity – can rule the day.
Unfortunately, there’s not enough simplicity when it comes to technology. This probably has a lot to do with the fact that more features is a major tool that product makers deploy when trying to convince consumers they need to upgrade or buy the “new and improved” model. For example, why live with your antiquated 7.2 megapixel digital camera when the new 10 megapixel model will do an even better job.
While there may, in fact, be lots of good reasons for complexity, there’s also a need for simple, intuitive and user-friendly technology. In fact, as life gets busier with more choices than ever before, simplicity could rule the day.
This may explain why the Flip has done so well. To make a video using a Flip, all you do is turn it one, hit the record button and then hit stop. To watch it, you press the play button. For most consumers, this basic feature set will meet all of their needs.
Here are a few other examples of how simplicity has resonated so well with consumers:
- Twitter: You can only type 140-character messages, and there are few bells and whistles despite calls (including mine) for more features. Twitter is a simple, clean and effective communications tool. It is somewhat ironic that it’s lack of complexity has been a key reasons why geeks have embraced it so enthusiastically.
- Blackberry: While Research in Motion has added more features (a better telephone, an MP3 player and an improved, yet still inadequate, browser) as it drives harder into the pro-sumer market, the Blackberry rocks because it does one thing extremely well – mobile e-mail. It’s why millions of people are buying Blackberrys in a market where there’s no lack of choice.
- Google: Its search engine dominates because it’s easy to use with a clean, lean interface. And, like the Blackberry, it works really well, which is why once someone uses Google, there is little chance they will try another search engine.
I’m sure there are plenty of other examples of simple products and services that are thriving because they work well despite have a minimum number of features. Anyone have any ideas/nominations.
Update: Robert Scoble suggests the secret to Twitter is how many people you follow, while Michael Arrington suggests the best third-party Twitter service is Quotably.
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