Comments on: The Silence About WNP in Canada is Deafening http://www.markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/ A Canadian Take on the Web Sun, 07 Sep 2008 15:29:42 +0000 http://wordpress.org/?v=2.6 By: number portability | the rational post http://www.markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-4709 number portability | the rational post Sat, 31 Mar 2007 19:10:59 +0000 http://markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-4709 [...] One of the last developed countries to modernize competition in the red hot mobile sector, Canadian regulators have finally bent to the will of their constituents and — as of March 14, 2007 — will force incumbent cellphone operators to allow customers to switch service providers without losing their existing number. While that might not seem like such a dramatic shift in domestic policy on its surface, the move has been years in the making, though surprisingly, the changes have come with surprisingly little industry fanfare. [...] [...] One of the last developed countries to modernize competition in the red hot mobile sector, Canadian regulators have finally bent to the will of their constituents and — as of March 14, 2007 — will force incumbent cellphone operators to allow customers to switch service providers without losing their existing number. While that might not seem like such a dramatic shift in domestic policy on its surface, the move has been years in the making, though surprisingly, the changes have come with surprisingly little industry fanfare. [...]

]]> By: Armando B. http://www.markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3697 Armando B. Tue, 13 Mar 2007 06:16:28 +0000 http://markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3697 Hi all, I've been working with the Telco companies for more than 15 years, and I've noticed many different aspects to all of them, Virgin Mobile and Bell have nothing to offer the clients with WNP as CDMA is ancient. Rogers and Fido have GSM yes, but the experience that people have had with Rogers and Fido will scar them for years to come, especially those who have had credit issues because of them which is 80% of there clientele(ask Equifax about number 1 complaints) Telus on the other hand try to hard, I find that the call centers with Telus vary, I find that the Call Centers in Montreal are much more into the We're your Friends attitude, as opposed to the West where Telus has gotten old and brittle and simply mean. Mike is also a great service that Telus offers and the network is simply better, I have had my problems with Telus but the good thing was that they were resolved with Bell wait a year, with Rogers wait forever. good luck all..WNP welcome to Canada..!! Hi all,

I’ve been working with the Telco companies for more than 15 years, and I’ve noticed many different aspects to all of them, Virgin Mobile and Bell have nothing to offer the clients with WNP as CDMA is ancient. Rogers and Fido have GSM yes, but the experience that people have had with Rogers and Fido will scar them for years to come, especially those who have had credit issues because of them which is 80% of there clientele(ask Equifax about number 1 complaints) Telus on the other hand try to hard, I find that the call centers with Telus vary, I find that the Call Centers in Montreal are much more into the We’re your Friends attitude, as opposed to the West where Telus has gotten old and brittle and simply mean. Mike is also a great service that Telus offers and the network is simply better, I have had my problems with Telus but the good thing was that they were resolved with Bell wait a year, with Rogers wait forever.
good luck all..WNP welcome to Canada..!!

]]> By: Jim Courtney http://www.markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3354 Jim Courtney Mon, 05 Mar 2007 05:46:33 +0000 http://markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3354 Watch for the flood of changes to Rogers by those who want a Pearl but can only get it from Rogers. I continuously encounter people who want to switch to be able to get a Pearl. I endorse your comment that Rogers has the most to gain from WNP. Watch for the flood of changes to Rogers by those who want a Pearl but can only get it from Rogers. I continuously encounter people who want to switch to be able to get a Pearl. I endorse your comment that Rogers has the most to gain from WNP.

]]> By: Nolin http://www.markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3284 Nolin Sat, 03 Mar 2007 01:33:13 +0000 http://markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3284 Word is that there's a "gentlemen's agreement" between Bell, Rogers, and Telus not to make a big deal out of WNP since they expect they all have equally dissatisfied customers (grass is always greener, isn't it?). I'd bet a decent sum of money that the majors will be much more aggressive with their poaching via their MVNOs... Bell through Virgin, and Telus through AMP'D. What will Rogers use as its trojan horse? Word is that there’s a “gentlemen’s agreement” between Bell, Rogers, and Telus not to make a big deal out of WNP since they expect they all have equally dissatisfied customers (grass is always greener, isn’t it?).

I’d bet a decent sum of money that the majors will be much more aggressive with their poaching via their MVNOs… Bell through Virgin, and Telus through AMP’D. What will Rogers use as its trojan horse?

]]> By: Leigh http://www.markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3182 Leigh Wed, 28 Feb 2007 00:05:01 +0000 http://markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3182 Got a telemarketing call from Bell the other day letting me know I have a personal customer service agent and checking in to make sure I am happy (NOT!). I would say the Telco’s are in "defection risk" planning mode and have some minor proactive marketing strategies in place for "high risk, high value" customers just like me. I personally can't wait not only for WNP but also for the "emergency" marketing meetings that are going to take place when their quaterly numbers come in. There is nowhere to hide in the digital age. And mainstream media attention or not, the impact of WNP is inevitable. Got a telemarketing call from Bell the other day letting me know I have a personal customer service agent and checking in to make sure I am happy (NOT!). I would say the Telco’s are in “defection risk” planning mode and have some minor proactive marketing strategies in place for “high risk, high value” customers just like me.

I personally can’t wait not only for WNP but also for the “emergency” marketing meetings that are going to take place when their quaterly numbers come in. There is nowhere to hide in the digital age. And mainstream media attention or not, the impact of WNP is inevitable.

]]> By: Monika http://www.markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3178 Monika Tue, 27 Feb 2007 23:36:16 +0000 http://markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3178 I can't wait for WNP. It has baffled me for years why telephone companies are willing to do any and nearly everything to get a new customer to sign on, but once the customer signs the contract they are often treated badly. Hopefully this will wake the telecom industry in Canada up to the fact that you have to be nice to your customer if you want to keep them. Hopefully. Call me a conspiracy theorist but I am not sure if Canadian telecom industry can at this point even remember what customer service means. I can’t wait for WNP. It has baffled me for years why telephone companies are willing to do any and nearly everything to get a new customer to sign on, but once the customer signs the contract they are often treated badly. Hopefully this will wake the telecom industry in Canada up to the fact that you have to be nice to your customer if you want to keep them. Hopefully. Call me a conspiracy theorist but I am not sure if Canadian telecom industry can at this point even remember what customer service means.

]]> By: Aaron Brazell http://www.markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3176 Aaron Brazell Tue, 27 Feb 2007 20:22:02 +0000 http://markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3176 WNP has probably been the biggest single gain for consumers here in the States. Like you say, Mark, the carriers have been forced to offer better deals and enhance the intangible qualities of their networks in the face of stepped up competition. At this point, wireless carriers are even in some cases buying out contracts at competitors so the consumers don't have to pay the penalties and getting the numbers ported transparently. WNP is a boon for consumerism. WNP has probably been the biggest single gain for consumers here in the States. Like you say, Mark, the carriers have been forced to offer better deals and enhance the intangible qualities of their networks in the face of stepped up competition. At this point, wireless carriers are even in some cases buying out contracts at competitors so the consumers don’t have to pay the penalties and getting the numbers ported transparently.

WNP is a boon for consumerism.

]]> By: Kevin Restivo http://www.markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3174 Kevin Restivo Tue, 27 Feb 2007 17:38:42 +0000 http://markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3174 Better deals will be offered to consumers if and when a new entrant or new entrants starts operations in Canada (with any luck in 2008 or 2009). Until then, consumers should expect more of the same from Canada's wireless carriers. Kevin Better deals will be offered to consumers if and when a new entrant or new entrants starts operations in Canada (with any luck in 2008 or 2009).

Until then, consumers should expect more of the same from Canada’s wireless carriers.

Kevin

]]> By: Ian Barr http://www.markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3172 Ian Barr Tue, 27 Feb 2007 17:02:47 +0000 http://markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3172 Aside from Rogers Wireless and Virgin Mobile, I think Amp'd will also be a major force when it officially opens up shop. I'm equally surprised at the lack of attention it has received and am wondering why a public advocacy group hasn't been proactive about getting the word out. Whenever I've brought the topic up amongst friends, it's been met with blank faces. They really aren't aware of it. In discussions with reporters about the topic at CES, there wasn't nearly the amount of interest in the topic as I thought there would be. Aside from Rogers Wireless and Virgin Mobile, I think Amp’d will also be a major force when it officially opens up shop. I’m equally surprised at the lack of attention it has received and am wondering why a public advocacy group hasn’t been proactive about getting the word out.

Whenever I’ve brought the topic up amongst friends, it’s been met with blank faces. They really aren’t aware of it.

In discussions with reporters about the topic at CES, there wasn’t nearly the amount of interest in the topic as I thought there would be.

]]> By: John A. Robb http://www.markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3170 John A. Robb Tue, 27 Feb 2007 14:31:12 +0000 http://markevanstech.com/2007/02/27/the-wnp-in-canada-is-deafening/#comment-3170 I for one cannot wait for WNP! I currently have service from two carriers. I forward my Telus phone to my Bell BB so that I don't have to send out the "update my details" email (which is what www.plaxo.com is for ;-). I'll be calling Bell on March 14th to get my number switched. I for one cannot wait for WNP! I currently have service from two carriers. I forward my Telus phone to my Bell BB so that I don’t have to send out the “update my details” email (which is what http://www.plaxo.com is for ;-). I’ll be calling Bell on March 14th to get my number switched.

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