Breaking Up is Hard to Do

By Mark Evans | Published: September 26, 2006

Tom Keating has a post recounting his efforts to cancel his Vonage service. It's pretty funny but insightful into Vonage's customer service and competitive challenges.

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One Comment

  1. Anonymous
    Posted September 26, 2006 at 6:38 pm | Permalink

    Wow. That guys loves himself.
    By now I'm struggling to contain my laughter and also thinking how incredible it was that not only is she not familiar with the fact that I write about VoIP for the predominant VoIP magazine, she's still trying to get me to talk to their elite technical support team.
    Because I'm sure someone working in a phone room for $6 an hour is up on the “predominant VoIP magazine” and who their writers are.

    Reply

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