Comments on: Retail Rant

By: Anonymous

Anonymous — Wed, 23 Mar 2005 07:00:49 +0000

We've built this for a national retailer and we are hoping it will be deployed soon. My company, Gold Systems (http://www.goldsys.com) develops all sorts of speech recognition applications though then tend to be more call center focused. This particular application will use the phones that are already installed throughout the store. You'll pick up the phone and be greated by our application - if we can't help you we hand you off to a person quickly who can get you the help you need. Sorry though, it isn't Home Depot, but if they'd like to get in on it, I'd be happy to talk to them. I'd love to add them to our customer list!
Terry Gold

By: Anonymous

Anonymous — Wed, 23 Mar 2005 02:39:24 +0000

Maybe someone could come up with a wireless device that, when you whistle, tells you where your keys are.

By: Ronald

Ronald — Wed, 23 Mar 2005 01:58:44 +0000

Mark - good idea! I have a few of these “Eureka” moments sometimes, too.
Here's a futuristic variation on the theme: partnering w/ a wireless operator that offers LBS (if this service can get granular to that level at some point in the future). The user could then get an SMS push from any store that he/she is in (the SP makes money from both subscribers and stores that sign up for the service, although the cost of the SMS push can be partially subsidized by the store… i.e. it can be “free”, with customers paying 1/2 of the cost via slightly marked up prices, and the store covering the other 1/2;-).

By: Anonymous

Anonymous — Tue, 22 Mar 2005 21:06:00 +0000

or as a starter, they could have a kiosk where one can look it up; they couldeven list items that are on sale in or around that aisle.
Aswath