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Xmas List

December 25th, 2004 | 2 Comments | Posted in Main Page

With 2004 coming to an end, I've been thinking about some of the things I'd like to see under the “tree” by next Christmas. In no particular order:
1. Vonage's IPO: Let's really get a handle on whether Jeffrey Citron's latest creation meets the hype that has surrounded it for the past two years. With more than US$100-million in private equity raised, the expectations within the investment community are huge. While Citron has been coy about an IPO, you have to believe Vonage is simply waiting for just the right time - the right offer given Citron's track record - before a transaction happens. My take is Vonage's IPO will be huge because many investors will let their enthusiasm swamp the company's fundamentals or the competitive landscape, which is becoming more intense. If Citron follows his entrepreneurial modus operandi, do not be surprised to see Vonage taken out by an AT&T or SBC in 2005.
2. DIY Residential VOIP: I'm not talking about the plain vanilla VOIP currently being served up, which appeals to the early adopter set and people looking for a single Internet telephony line, but VOIP for a multi-handset households. Perhaps one of the cordless handset makers such as VTech, Panasonic or Uniden will enter into some kind of joint venture with Vonage or CallVantage, and sell a package that includes telephony service, three or four handsets, and a router from SMC, Linksys or D-Link. The alternative is expensive in-home service involving a truck roll.
3. Regulatory clarity: In Canada, the CRTC is expected to rule early next year whether or if to regulate Internet telephony. The choices appears to be quasi-regulation where incumbent carriers are regulated while competitors are free to set their own prices; or a level playing field. In the U.S., the FCC has decided VOIP is a federal responsibility. Now let's see what the FCC does next as far as regulation or lack thereof.
4. Rational, Pragmatic Research: As the Internet telephony market matures, we're starting to see some of the consulting firm issue forecasts about growth over the next three to five years. Not surprisingly, many of them are ultra-bullish given it's hard to sell research without some sizzle. Despite the excitement surrounding the technology, it's still an emerging marketplace with several obstacles. It would nice to see analysts exercise some restraint when it comes to growth projections to avoid the wild forecasts for e-commerce in the late-1990s.
If there's anything on your wish list, let me know and I'll put out some more comprehensive.

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Nortel's Post-Accounting Challenges

December 24th, 2004 | No Comments | Posted in Main Page

“D-Day” for Nortel Networks Corp. is Jan. 10 — the day the company is expected to start filing its much-anticipated restated financial results for 2003 and the first two quarters of 2004.
Nortel hopes this process will finally provide closure on an embarrassing accounting scandal that has seen 10 senior financial executives fired, including chief executive Frank Dunn and chief financial officer Doug Beatty.
But what happens after its audited results have been disclosed and dissected?
Rather than marking the end of Nortel's challenges, its financial results are just one hurdle — albeit a major one — the telecom equipment maker has to overcome to regain its credibility and momentum in a sector expected, at best, to see modest growth over the next two years.
Investors, meanwhile, are taking a wait-and-see approach. The stock has been hovering around $4 for the past month, after touching a 52-week low of $3.49 in mid-November. Among analysts, 19 rate Nortel as a “hold,” three have it as a “sell” and three call it a “buy.”
Here are some of the challenges facing the company:
THE TELECOM MARKET
After a period of implosion from 2001 to 2003, the telecom equipment market is starting to stage a slow recovery as carriers, cable companies and businesses make strategic investments in areas such as Internet telephony and wireless networks. As a result, telecom equipment sales are expected to grow 5% in 2005 and 5% in 2006.
Nortel is well-positioned in Internet telephony with products that allow carriers to migrate their networks from older, circuit-switch systems to Internet-based technology. The company is also one of the leading suppliers of wireless equipment, buoyed by strong demand in Europe and Asia as carriers there look to increase the speed of their networks.
Duncan Stewart, a partner with Tera Capital, said Nortel needs to come up with new and interesting technology through internal research and development, or an acquisition. “Three years from now, it would be 10% of their business, or a $1-billion business,” he said. “This would mean an acquisition of $500-million to $1-billion.”
The counter-argument to Mr. Stewart's suggestion is that Nortel's recent track record in making acquisitions is terrible: it spent billions of dollars during the telecom boom to buy companies with little or no revenue.
“Acquisitions are for companies that know what they are doing; Nortel needs need to fix their own house,” said one analyst.
Nortel may decide to strike joint ventures to move into new areas. A good example is a deal with Symantec Corp. to develop new products and technologies to battle network threats.
Another issue is whether Nortel's financial troubles are having an impact on customers. In a recent research note, BMO Nesbitt Burns analysts Paras Bhargava said Nortel's recent guidance of a year-over-year decline in 2004 sales compared with earlier guidance of a single-digit year-over-year increase suggests the accounting woes are causing Nortel to lose market share.
“Management distraction due to the prolonged restatements is perhaps a reason for the decline in revenues,” he wrote. “Nortel's peers are showing revenue growth in 2004, and NT's new guidance implies share loss, particularly in the important wireless arena.”
A NEW CEO
There is already speculation Nortel is conducting a search to replace William Owens, who replaced Frank Dunn as CEO in April. The idea is that Mr. Owens, a former admiral in the U.S. Navy with little telecom experience, will gracefully step aside after Nortel begins to show signs of stabilizing early next year.
Some analysts say the company needs a CEO who knows the telecom industry and global carriers, while others suggest Nortel should go with an executive from outside the industry, much as Ericsson Telephone Co. hired Carl-Henric Svanberg as its CEO last year. He had been CEO of Assa Abloy, the world's leading lock maker.
“If you are going to change CEOs, you need to do what Ericsson did — bring a turnaround executive — someone from a cyclical industry,” said Steve Levy, an analyst with Lehman Brothers. “The only thing we have been able to judge [Mr. Owens] on is his ability to set a deadline and not make it.”
BOARD OVERHAUL
Nortel's board has been assailed for being asleep at the switch and approving lucrative compensation packages that go back to ex-CEO John Roth. The most vulnerable directors include chairman Red Wilson; Robert Ingram, vice-chairman of GlaxoSmith PLC, who stepped down from the Molson board in July; Sherwood Smith, a former executive with a electrical utility in North Carolina; former Michigan governor James Blanchard; and lawyer Louis-Yves Fortier.
“This is one of the top 10 cases of corporate board negligence in Canadian history,” Mr. Stewart said. “These guys are poster boys for how not to do it. As a shareholder, I wish the board would change.”
Since the accounting scandal began to surface in late-2003, there have been no resignations or departures from Nortel's board. The only additions have been John Manley, the former federal finance minister, and Manfred Bischoff, a former executive with DaimlerChrysler AG.
In contrast, Lucent Technologies Inc., which has gone through its own accounting and financial troubles, has appointed six new directors to its 11-person board since 2002.
CLASS-ACTION LAWSUITS
Nortel has been hit with a flurry of class-action lawsuits, and the situation may become even more litigious after Nortel finally discloses its restated financial statements. It is estimated Nortel could pay US$500-million to US$1-billion in cash and/or stock to settle many of these suits. If some of the lawsuits are not settled, trials could start early next year.
Then, there are investigations being done by the U.S. Securities and Exchange Commission and the Ontario Securities Commission.
In 2003, the SEC fined WorldCom Inc. US$750-million for accounting irregularities, while JPMorgan Chase was fined US$135-million to settle charges it played a role in helping Enron Corp.'s accounting fraud. Earlier this year, the SEC fined Lucent for securities fraud and violation of the reporting, books and records and internal control provision of the federal securities.
COMPLETION OF RESTRUCTURING
Nortel is in the midst of eliminating 3,250 employees — a move that will shrink its workforce to about 32,000 and generate annual savings of US$500-million. The cuts are part of Nortel's efforts to reduce its operating expenses to at least 35% of revenue in 2005. The big issue is how much of what Nortel is shedding is fat and how much is bone. In August, during a conference call when the restructuring was unveiled, Mr. Owens said, “We are not restructuring ourselves out of business.”
© National Post 2004

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Opera Sings…Well, Talks

December 23rd, 2004 | No Comments | Posted in Main Page

I have been a big fan of Opera as a viable alternative to Internet Explorer. Long before FireFox became all the rage, Opera was the de facto competition to IE. Opera doesn't get a lot of buzz these days but it's still chugging along nicely, particularly in the wireless market where it has a burgeoning relationship with Symbian.
Opera created a little pre-Christmas news with a new version of its browser that reads Web pages and e-mail aloud. According to CEO John von Tetzchner, Opera 8.0 represents the evolution of the Web as an interactive medium.
I'm not sure whether voice-enabled Opera will set the world on fire or draw any more users to Opera but it does show there are companies out there developing new features. This stands in contrast to IE, which still uses SpyGlass as its foundation and continues to grapple with security issues.
Say what you want about FireFox's success in winning market share but IE still has more than 90% of the browser market. Internet users must either be lazy, ignorant or strangely satisfied with IE. If more people explored the alternatives out there - which would likely encourage developers to create new browsers - I believe surfing the Web will become a better experience. With IE dominating - and some would say controlling - the browser market, we are only scratching the surface of what the Web can offer.

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Can Carriers Profit from IP?

December 23rd, 2004 | No Comments | Posted in Main Page

If you were among those lucky enough to sit through five hours of presentations last week during BCE Inc.'s annual analyst conference, the emphasis on selling Internet-based services to residential and business customers was crystal clear.
“On [Internet Protocol], this company will simply not be outflanked,” said Michael Sabia, BCE president and chief executive, in setting the tone for a series of presentations by Bell's senior business and technology executives.
Bell's strategic commitment to IP can be seen on a number of fronts. It has made a major investment in migrating its older networks to Internet-based technology, launched new services for residential and corporate customers, and purchased two system integrators in Ontario and Quebec to help meet the telecom and IP needs of small and medium-sized customers.
Bell's enthusiastic move to IP is a necessity because the Internet is revolutionalizing the telecom industry as it lets service providers easily reach customers over a high-speed network. While carriers such as Bell and Telus Corp. control the “pipe”, anyone can piggyback on it to offer services. Look at what Vonage Holdings Corp. is doing in the telephony space.
Bell can either jump on the IP bandwagon or it can watch rivals step into the breach and win market share. Bell can be given credit for recognizing the threat/ opportunity and attempting to transform itself while going through an extensive cost-cutting agenda.
The biggest issue facing Bell and other carriers is whether the “build it and they will come” approach to the Internet will work. Sure, they have made extensive investments in their networks but will customers actually buy value-added services — other than connectivity –from them? This is the big unknown because carriers have rarely been seen as innovators. Instead, they have provided connectivity services and thrived on the healthy margins they offer. The Internet has upset this happy arrangement because increased competition means lower prices and reduced margins.
This means carriers have to use connectivity as the starting point and sell new, high-margin services to their residential and high-speed customers. These must be more than plain-vanilla products. Real growth will come from developing innovative services that blend together connectivity with compelling voice, video and data applications.
Robert Lloyd, who heads up Cisco Systems Inc.'s operations in Europe, the Middle East and Africa, said there are three major IP trends taking place. These trends involve layers of “convergence,” he said, but not in the way the term was used in the late-1990s when it meant a combination of connectivity and content. According to Mr. Lloyd, the three elements of IP convergence consist of: -
Network convergence where carriers take a variety of networks to create a single IP network that helps them reduce operating and capital spending expenses; - Service convergence where the way customers access services — be it through high-speed wireless, Wi-Fi, DSL and fixed-metro ethernet connections — are consistent and seamless. -
Application convergence whether data, voice and video are blended together — a trend in which Mr. Lloyd contends carriers will be able to “take advantage of disruptive technologies such as VoIP, and turn them into revenue growth opportunities.”
Most carriers are working on network convergence because it is a straightforward and obvious target. Who wouldn't want to reduce costs at a time when competition is becoming more intense? For a chief executive and chief financial officer concerned about having a healthy balance, there is more comfort spending money if you can recover the investment quickly.
Application convergence seems to be more challenging because it will force carriers to change how they do business and how they deal with customers.
Mr. Lloyd said rather than structuring operations around networks, carriers must look at structuring operations around customer segments. This seems simple but it represents a huge cultural shift.
One of the larger obstacles facing carriers in the short term is they are not the most flexible or quick-acting entities. While they can talk the talk about new IP services, it is smaller companies such as Vonage and Salesforce.com that are actually selling them.
This means carriers must take a multi-prong approach to the market. Some services they can develop and offer themselves, while others will come from partners.
It is a whole new world and it's left to be seen if the carriers can adapt. What they have going for them are the networks and customers. It is a good foundation for the future but there are no guarantees of success in a fast-changing market.

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VOIP IPOs

December 22nd, 2004 | No Comments | Posted in Main Page

Earlier this week, VOIP guru Jeff Pulver issued a list of 15 predictions for
2005. One of the most intriguing - at least from the perspective of a
business reporter - was Pulver's assertion there will be a resurgence in
VOIP IPOs while some VOIP start-ups will disappear due to a lack of
marketing funds, customer base and vision.
The IPO idea is intriguing because despite the hype surrounding VOIP, there
has not been a commensurate amount of excitement surrounding investment
opportunities. Once in a while, I get e-mails about little, publicy-traded
companies but it's more touting than sizzling. That said, as the Internet
telephony market starts to gather momentum, it's likely a number of the
leading players will start looking for money from capital markets.
Vonage remains the big fish with a market capitalization that could top
US$2-billion depending on the market's health and the company's ability to
maintain its momentum. If Vonage takes the plunge and its stock does well,
the IPO market could be flooded with VOIP opportunities.
For investors, it will be a case of caveat emptor. While there will be
viable companies seeking financing, you can also expect some dogs. Anyone
who took the lessons of the dot-com boom and bust to heart will do their
homework and maintain some sense of pragmatism before betting their life
savings on a “can't miss” VOIP investment opportunity.

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New Wireless Broadband player

December 22nd, 2004 | No Comments | Posted in Main Page

There aren't that many large venture capital deals these days so it's newsworthy when a $30-million financing is unveiled for an unknown company. Barrett Explore Inc., which provides high-speed wireless Internet services, received the cash from New York-based Sandler Capital Management.
Woodstock, N.B.-based Barrettt said it will use the money to expand its access business in “unserved and underserved” markets across Canada - starting with suburban consumers in Toronto, Montreal, Edmonton, Ottawa and Vancouver.
The technology behind Barrett's roll-out will be provided by Motorola, which could pull in as much as US$53-million if Barrett reachs certain sales targets.
Barrett claims it's “Canada's largest and fastest growing broadband wireless service provider” but it didn't provide subscriber numbers. I wonder what the folks at TeraGo Networks think given they call themselves Canada's “leading broadband data communications provider” or AlternativeBroadband.com, which claims it is “Canada's only national fixed wireless internet service provider.”
From what I can tell, fixed broadband wireless consists of a very small niche in the market. With the carriers and cablecos ready to battle it out for the “triple play”, it is hard to see how or where wireless broadband will see its growth.

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Blackberry Powers On

December 21st, 2004 | No Comments | Posted in Main Page

It looks like a case of good news/bad news at Research in Motion. The company, which makes the increasingly ubiquitious Blackberry wireless device, posted higher than expected fiscal third-quarter profits of $90.4-million, or 46 cents a share, compared with $70.4-million, or 36 cents, a year ago. Revenue more than doubled to $365.9-million (the mid-range of expectations) while the number of Blackberry users jumped by 387,000 to 2.04 million.
The negative news is RIM offered guidance for the fourth-quarter that will see sales fail to meet analyst expectations even though profits will exceed forecasts. I suspect the sales forecast may have to do with the lower price of the new 7100 device, which is aimed at mainstream consumers rather than CEOs, CTOs and senior VPs.
It has been a month of uncertainty for RIM, which lost or won an IP infringement dispute against NTP Inc. depending on how you interpret the decision. Until the legal process is completed or a settlement is reached, there will be a black cloud hanging over RIM.

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Skype Update

December 21st, 2004 | No Comments | Posted in Main Page

It's difficult to get a handle on Skype despite its apparent success. The privately-owned company, which was started by the same folks who created Kazaa, is moving deeper into the public telephony network after signing deals yesterday with Cable & Wireless and B3G Telecom. Skype says it now has more than 400,000 subscribers who have pre-paid to connect from its free VOIP service to the public telephony network.
One can't argue with Skype's popularity given its software has been downloaded 44 million times and it has 18.8 million registered users. However, I continue to question Skype's business model. The basic idea is Skype aims to migrate some of the people using its free VOIP service to premium services such as inter-connects to the public network. Frankly, I do not believe Skype will be able get enough people to consume enough paid services to create a large business or justify the venture capital it has attracted.
This take is not an indictment on the quality of Skype's service, which works well, but Skype appears to be more about cool technology than a viable business. The biggest difference between Skype and other popular free services such as Google is a compelling business model. And with the dot-com boom a distant memory, Skype does not seem to be a hot M&A play either.

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Vonage Goes Way North

December 20th, 2004 | No Comments | Posted in Main Page

Oh the lengths Vonage will go for new customers. Vonage and Oakville, Ont.-based Galaxy Broadband, which provides satellite-based Internet access to consumers and businesses, have signed a deal to offer VOIP service to remote locations in Canada such as logging camps, oil rigs, and hunting and fishing lodges.
Not sure the size of this market but it is worth noting remote communities receive little attention from the high-speed access providers given there is still fertile room for growth in highly-populated urban centres. That said, I would think people who live in remote locations would be happy to pay a premium for Internet services - although you do have to wonder why anyone at a fishing or hunting lodge would want to call civilization.
To emphasize the business opportunity, Vonage and Galaxy cited a fishing lodge in northern Manitoba, North Knife Lake Lodge, which has cut its long-distance phone bills by “hundreds of dollars” by switching to VOIP from satellite phones.
I wonder if Vonage's marketing-savvy CEO Jeff Citron is planning a trip to the Great White North with his trademark orange phone? Advice to Jeff: if you do it, bring a parka and leave the Armani at home.

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Telus' Video Plans

December 20th, 2004 | 1 Comment | Posted in Main Page

Apparently, there are signs Telus will finally launch itself into the IP-TV business early next year. During a conference call last week, Telus said its capital spending budget is being bumped up a little (+$50 million) to improve its network to ADSL 2+.
That said, Telus is not expected to try to woo consumers with an aggressive marketing blitz or low prices. Instead, the carrier will likely be pragmatic by including IP-TV in a bundle, and playing up the convenience and quality of the service. Translation: it doesn't sound like Shaw Communications has much to be worried about.
Is it just me or do you get the feeling the cablecos are going to have more success getting into telephony than the carriers will have in the TV market? I look at what Cablevision is doing in the telephony market and find it hard to find a carrier doing anything as dynamic in the TV market.

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